Stacyivie Stewart - Witherspoon
Brooklyn
Summary
Dedicated banking professional with 10 years’ experience in customer-facing financial services. Strong knowledge of teller operations, account management, and regulatory compliance. Recognized for excellent communication, attention to detail, and the ability to resolve customer concerns efficiently while meeting branch goals. Detail-oriented banker with hands-on experience evaluating customer information, supporting loan applications, and adhering to BSA and CIP requirements. Known for accuracy, professionalism, and strong problem-solving skills in high-volume banking environments. Experienced Relationship Banker with a strong background in customer service, teller operations, and banking compliance. Proven ability to manage transactions accurately, support loan processes, and build lasting customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller Manager
Santander Bank
04.2023 - Current
- Evaluates risk and makes decision about whether to approve applications for loans.
- Training the Tellers with knowledge of SAR / CTA && all knowledge of teller transactions
- Protect Bank against loss by ensuring that all new account procedures including CIP and BSA requirements are adhered to.
- Handle all aspects of teller operation by processing transition in accordance with established policies and procedures.
- Worked with senior underwriter to issue polices and additional endorsement needed to enhance and improve customer feed backs.
- Data Management
- Increasing deposit production
- Help customer go digital by showing and. Teaching new feature for online banking.
- Improved data entry actuary by 89% through providing quality control.
- Pioneered different ideas that would help bring new members into the company and keep seasoned members from leaving.
- Knowledge of BSA CTR rules Regulation
Operation Manager
JP Morgan Chase Bank
01.2015 - 2023
- Worked in operation groups partnered and established support needs for new polices.
- Partnered with Direct Management, Senior underwriter discusses account renewals risk management needs for each client’s needs.
- Increased Audit number with in the first year by 10%
- Trained hired and supervised 6 sites/ branches.
- Contribute to achieving branch sales goals by recommending products and services that meet customer needs.
Education
Associate of Business Administration -
Monroe Community College
Rochester, New York, NYSkills
- Risk assessment
- Loan approval
- Teller training
- BSA compliance
Certification
- Monroe College, Intro to business, Business law, Speech Communication, Human Services
- 5 keys Award from JP Morgan Chase
- Award for Great team player JP Morgan Chase 2020
Timeline
Teller Manager
Santander Bank
04.2023 - Current
Operation Manager
JP Morgan Chase Bank
01.2015 - 2023
Associate of Business Administration -
Monroe Community College