STAEL GUERRIER
Language Partner
Luffkin,Tx
3
Languages
6
years of professional experience
Language professional ready to bring robust linguistic skills and cultural insights to role. Known for ensuring accurate and nuanced communication in high-pressure environments. Emphasizes collaboration and adaptability, making reliable team member who meets evolving needs. Proficient in simultaneous and consecutive interpretation, with focus on clear and precise translations.
Work History
Interpreter
1 Year 10 Months- Assisted all sort of situations like 911 situations, people who are calling to apply for food stamps, insurance call, people involved in accidents, etc.....
- Facilitated clear communication between parties in high-stakes environments.
- Interpreted complex terminology in medical and legal settings to ensure understanding.
- Streamlined interpretation processes by implementing effective techniques and tools.
- Collaborated with multidisciplinary teams to enhance service delivery and client satisfaction.
- Did court interpretation sometime
- Collaborated with stakeholders to develop tailored language solutions for various projects.
Medical Interpreter
2 Years 4 Months- Assited physician, Nurse practitioner, Surgeon with Haitain or french patients
- Facilitated effective communication between healthcare providers and patients in high-pressure environments.
- Assisted in translating medical terminology to ensure patient understanding and compliance.
- Maintained confidentiality while managing sensitive patient information during interpretations.
- Streamlined interpretation processes to improve overall patient care experience.
- Collaborated with healthcare teams to address language barriers and enhance service delivery.
- Conducted thorough pre-interview preparations to ensure accurate contextual understanding of medical cases.
Customer Service Representative
1 Year 2 Months- I used to help people who have issues with their gift card or prepaid card
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed multi-channel communications, including phone, email, and chat support.
- Assisted in training new representatives on standard operating procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Documented customer interactions accurately in CRM systems to maintain comprehensive records.
Skills
Written document translation
Consecutive interpretation
Professional ethics
Note-taking techniques
Stress management
Language fluency
Technical terminology
Fluent bilingualism
Cross-cultural communication
Memory retention
Language
Haitian Creole: Native
English: Advance
French: Advance
Timeline
Interpreter
Language Partner
09.2024 - 07.2026Read More
Medical Interpreter
Lls
03.2022 - 07.2024Read More
Customer Service Representative
Black Hawk Network
01.2021 - 03.2022Read More