Stafarah Morilus
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Kelly Education
02.2021 - 05.2023
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Performed on-the-spot assessments to provide useful feedback to regular class teachers.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Technical / Sales Specialist
Apple
07.2019 - 02.2021
- Recommended Apple products and explained features and costs to help customers make educated buying decisions.
- Collaborated with customers and asked questions to assess needs and budgets.
- Mentored new sales associates to contribute to Apple's positive culture and communicated clear expectations and goals to each team member.
Senior Customer Service Advisor
Concentrix
03.2017 - 07.2019
- Responded to 40 complex customer inquiries and complaints on a daily basis; managed more complex and specialized technical issues.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through a quality assurance program.
- Promoted to a senior advisor for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Customer Service Representative
Dialogue Direct
01.2015 - 02.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept records of 4customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Criminal Justice
Florida International University
12.2020
Skills
- MS Office Proficiency
- User Experience
- Troubleshooting and Assistance
- Desktop Support
- Customer Service Expertise
- Mac Systems
- Apple IOS
- Active Listening
- Customer Relations
- Report Transcription
- Sales Expertise
- Word Processing
Timeline
Substitute Teacher
Kelly Education
02.2021 - 05.2023
Technical / Sales Specialist
Apple
07.2019 - 02.2021
Senior Customer Service Advisor
Concentrix
03.2017 - 07.2019
Customer Service Representative
Dialogue Direct
01.2015 - 02.2017
Bachelor of Arts - Criminal Justice
Florida International University
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