Cheryl Clark
Avondale,AZ
Summary
Dedicated public servant my entire career. Well-rounded individual who knows how to multi-task, manage time, and focused on getting the job done. Excellent customer service abilities, treats people with dignity and respect. Motivated to join an organization in a supportive role to assist with the delivery of the organization's vision, goal, and success.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Substitute Teacher
Legay Traditional Schools
Avondale, Az
09.2024 - Current
- Take daily attendance.
- Implemented lesson plans to engage students in their daily studies as outlined by the teacher.
- Managed classroom behavior to maintain a positive learning environment.
- Enforced classroom routines to keep students on schedule.
- Escort students to the cafeteria and their extracurricular locations.
- Remain in the classroom with the students until they are all picked by their parents.
- Leave a summary of events for the teacher.
Guest Services Staff Member
State Farm Stadium
Glendale, Az
08.2024 - Current
- Greet and welcome guests as they arrive for an event.
- Guide guests to seating areas and answer event-related questions.
- Provide wheelchair assistance as needed.
- Collaborate with team members to ensure smooth event operations.
- Provide directions to local restaurants, shops, and rideshare locations.
- Respond to customer complaints professionally and courteously.
- Perform other duties as assigned by the supervisor.
Adult Probation Officer
Maricopa County Adult Probation
Phoenix, Az
06.2019 - 05.2023
- Met with probationers in person to review their court ordered conditions and give them directives on how to proceed.
- Setup drug/alcohol testing, counseling, community service, monthly check-ins, payment schedule, and other requirements as court ordered.
- Followed up with service providers for progress reports on probationers.
- Regularly participated in meetings with supervisors to discuss caseloads and strategies for handling challenging situations.
- Assisted probationers with addressing housing, employment, transportation, and proper or valid identification issues.
- Conducted home visits to verify addresses and identify household members. Continued home visits on a monthly or quarterly basis.
- Maintained records of all contacts. Addressed non-compliance matters to help probationers get back on track.
- Developed and fostered positive relationships with probationers, families, and all other parties involved.
- Submitted status reports to the court. Recommend successful discharge from probation term when probationers complied with all court orders. Prepared non-compliance reports and made recommendations to revoke or reinstate probation.
- Requested arrest warrants when a probationer had multiple violations or absconded.
- Volunteered to assist in training new officers and provided coverage for other officers on approved leave.
- Kept up to date with mandatory training and certifications as mandated by policy and to continue usage of confidential electronic databases.
Pretrial Officer
Maricopa County Adult Probation
Phoenix, AZ
04.2004 - 06.2019
- Operated within Fourth Avenue Jail in downtown Phoenix.
- Performed night shift duties for ten years before transitioning to day shift.
- Prepared criminal history reports on individuals arrested on felony and misdemeanor assault and DUI offenses.
- Submitted criminal history reports to the Initial Appearance Court Judicial Officer so they can make an informed decision on the defendant's release conditions.
- Placed holds on defendants that were found to be on felony probation in the State of Arizona. Also placed parole holds upon approval from Arizona Department of Prisons. Communicated new arrests, new charges to supervising officers via phone or email.
- Interviewed defendants before their court appearance. Focused on obtaining a verifiable address, phone number, employment information and an estimated income.
- Provided detailed reporting instructions to defendants on Supervised Release and Pretrial Services supervision.
- Worked in a fast-paced environment as court was held every three hours in a 24-hour time frame, 7 days a week.
- Established a good working relationship with the court staff and detention officers.
Education
Bachelor of Arts - Psychology
Fort Lewis College
Durango, CO07-1994
Some College (No Degree) - Public Administration
University of Phoenix
Tempe, AZSkills
- Customer service
- Verbal and written communication
- Team collaboration
- Time management
- Adaptable
- Research/Due Diligence
- Case Planning
- Case Management
- Records management
- MS Office proficiency
- Video conferencing
- File Review
Certification
- Level One Fingerprint Clearance Card (AZ DPS)
Timeline
Substitute Teacher
Legay Traditional Schools
09.2024 - Current
Guest Services Staff Member
State Farm Stadium
08.2024 - Current
Adult Probation Officer
Maricopa County Adult Probation
06.2019 - 05.2023
Pretrial Officer
Maricopa County Adult Probation
04.2004 - 06.2019
Bachelor of Arts - Psychology
Fort Lewis College
Some College (No Degree) - Public Administration
University of Phoenix