Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Open To Work

Stan Lowery

Customer Service /Driver/Dispatcher
Jacksonville,FL

Summary

Results-driven professional with extensive experience in customer service and dispatch coordination. Skilled in active listening and critical thinking, successfully resolving inquiries and improving processes to drive operational efficiency and enhance customer experiences.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Alorica/Verizon
Jacksonville, FL
10.2025 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Assisted customers with billing issues, ensuring accurate account management and prompt resolutions.
  • Documented customer interactions in CRM system, maintaining detailed records for quality assurance.
  • Collaborated with team members to streamline communication processes and improve response times.

Customer Service Representative

Continuum/Verizon
Jacksonville Fl
08.2021 - 10.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Dispatch Coordinator

Copart
Brooklyn, NY
01.2015 - 04.2020
  • Coordinated daily dispatch operations to ensure timely vehicle movement and customer satisfaction.
  • Managed communication between drivers, clients, and internal teams to facilitate efficient logistics processes.
  • Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
  • Monitored real-time tracking systems to ensure accurate status updates for all dispatched vehicles.
  • Collaborated with management to develop strategies for improving service delivery and response times.

Education

High School Diploma -

Nyack HighSchool
Nyack, NY
01-1984

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional

Timeline

Customer Service Representative

Alorica/Verizon
10.2025 - Current

Customer Service Representative

Continuum/Verizon
08.2021 - 10.2025

Dispatch Coordinator

Copart
01.2015 - 04.2020

High School Diploma -

Nyack HighSchool
Stan LoweryCustomer Service /Driver/Dispatcher