Kelly West
Winston-Salem,WV
Summary
Dedicated professional with extensive experience in security supervision and asset protection. Skilled in training security personnel and collaborating with law enforcement to ensure safety and compliance. Committed to fostering a proactive security culture and minimizing vulnerabilities.
Overview
11
11
years of professional experience
Work History
Security Supervisor
Sunstates Security
Winston-Salem, NC
10.2025 - Current
- Directed security staff in implementing safety measures and maintaining compliance with company regulations.
- Monitored premises through routine patrols to proactively address security vulnerabilities and enhance overall safety.
- Facilitated collaboration with law enforcement during incidents, ensuring timely information exchange and support provision.
- Conducted in-depth training for new security team members, focusing on operational procedures and effective emergency response protocols.
Asset Protection Supervisor
Belk Department Store
Winston-Salem, NC
03.2024 - 10.2026
- Supervised asset protection team, ensuring adherence to security protocols and loss prevention measures.
- Conducted regular audits of merchandise security systems, identifying vulnerabilities and implementing corrective actions.
- Trained staff on theft deterrence techniques and emergency response procedures to enhance overall safety awareness.
- Collaborated with law enforcement to investigate incidents of theft and fraud, maintaining accurate documentation of findings.
- Analyzed inventory discrepancies to develop strategies for minimizing losses and improving accuracy in reporting.
- Developed loss prevention strategies tailored to store operations, contributing to significant reductions in shrinkage rates.
- Led investigations into internal theft cases, providing actionable insights that informed management decisions on staffing and policy adjustments.
- Improved staff performance in handling asset protection matters through regular training sessions and workshops.
Call Center Representative
Global Payments
Winston-Salem, NC
11.2020 - 01.2024
- Resolved customer inquiries via phone, ensuring accurate and timely responses.
- Managed high-volume call queues while maintaining quality service standards.
- Trained new representatives on procedures and best practices for effective communication.
- Collaborated with team members to improve call handling protocols and reduce resolution times.
- Monitored performance metrics to ensure adherence to company policies and service excellence goals.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Accounts Payable Clerk
Walker & Associates
Winston-Salem, NC
09.2015 - 01.2024
- Processed high volumes of invoices with accuracy and attention to detail.
- Managed vendor relationships, ensuring timely payments and resolving discrepancies.
- Implemented cost-saving measures through efficient invoice processing workflows.
- Reconciled accounts payable transactions, maintaining precise financial records.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Prepared vendor invoices and processed incoming payments.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Education
Central Florida Christian Academy
Orlando, FL05-2003
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Safety and security procedures
- Detail-oriented
- Inventory control
- Integrity and trustworthiness
- Customer support
- Data entry
- Accounts payable
- Invoice processing
- Vendor invoice processing
- Bill payment
- New hire training
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
Timeline
Security Supervisor
Sunstates Security
10.2025 - Current
Asset Protection Supervisor
Belk Department Store
03.2024 - 10.2026
Call Center Representative
Global Payments
11.2020 - 01.2024
Accounts Payable Clerk
Walker & Associates
09.2015 - 01.2024
Central Florida Christian Academy