Stancy Jean Baptiste
Eustis,FL
Summary
Accomplished Customer Service Representative with a proven track record at 24-7 Intouch, enhancing customer satisfaction and resolving complex issues. Excelled in mentoring peers at Circle K, significantly boosting team performance. Skilled in Microsoft Excel and adept at problem-solving, consistently delivers results beyond expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
24-7 Intouch
03.2022 - 08.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Lead Customer Service Representative
Circle K
05.2021 - 03.2022
- Reviewed associate performance to identify training needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
High School Diploma -
Apopka High School
Apopka, FL05-2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Microsoft Excel
- Microsoft Outlook
Timeline
Customer Service Representative
24-7 Intouch
03.2022 - 08.2024
Lead Customer Service Representative
Circle K
05.2021 - 03.2022
High School Diploma -
Apopka High School
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