STANLEY GARCIA
Spring,TX
Summary
Customer-focused IT support professional trained in hardware, software, and technical troubleshooting. Over 10 years of experience in customer service and team leadership, enhancing operational efficiency and customer satisfaction. Eager to leverage technical knowledge and structured problem-solving skills in an IT support or customer service role.
Overview
12
12
years of professional experience
Work History
Forklift Operator
Enerflex Energy Systems
Houston, TX
06.2026 - Current
- Operated forklifts and pallet jacks to move materials efficiently within the warehouse.
- Loaded and unloaded trucks while ensuring proper handling of all goods.
- Followed safety protocols to minimize risks during material handling processes.
- Organized inventory in designated storage areas for easy access.
- Received and inspected incoming shipments for quality and accuracy.
Lumber supervisor
The Home Depot Inc
Spring, Texas
01.2026 - 06.2026
- Executed day-to-day duties with attention to detail and efficiency to support overall operations.
- Collaborated with diverse team members to achieve shared goals and effectively resolve product and service issues.
- Operated machinery to maintain efficient workflow and production standards.
- Welcomed customers upon arrival, assessed needs, and delivered tailored services to enhance customer satisfaction.
- Addressed customer complaints through active listening and prompt resolution to ensure positive experiences.
Garden Associate
The Home Depot Inc
Spring, Texas
05.2025 - 01.2026
- Educated customers about seasonal gardening trends and products.
- Assisted customers in selecting plants and gardening supplies.
- Ensured cleanliness and organization of garden department areas.
- Ensured that all products were correctly labeled before being placed on display.
Night Replenishment Manager
The Home Depot
01.2025 - 05.2025
- Led overnight replenishment operations, assigned team responsibilities, prioritized workloads, and monitored task completion to ensure product availability and store readiness.
- Identified and resolved inventory and workflow issues by coordinating with associates and leadership, adjusting priorities to meet changing operational needs.
- Trained and supported team members on procedures, workplace safety, equipment use, and quality expectations to enhance task completion efficiency.
Plumbing and Electrical Department Supervisor
The Home Depot
03.2017 - 01.2025
- Supervised department associates, delegated assignments, and provided training and coaching to enhance team performance.
- Assisted customers with plumbing and electrical product questions, identified solutions, and resolved service concerns through effective communication.
- Maintained inventory, coordinated deliveries, organized workflows, and operated forklifts to support sales and customer service objectives.
Manager, Trainer and Package Handler
FedEx Ground
04.2020 - 06.2023
- Led team of 10–12 employees in loading and processing packages, assigning responsibilities and prioritizing work to meet time-sensitive deadlines.
- Trained new hires on loading procedures, equipment use, workplace safety, and operational expectations to ensure compliance and efficiency.
- Communicated with drivers, linehaul personnel, and team members to resolve shipment issues and optimize package flow.
Courtesy Clerk
Kroger
10.2014 - 03.2017
- Delivered front-line customer support, addressing inquiries and assisting shoppers to enhance overall shopping experience.
- Stocked merchandise and monitored inventory, ensuring organized and accessible product areas to facilitate customer access.
- Assisted customers with inquiries and product location throughout the store.
- Maintained cleanliness and organization in shopping areas and checkout lanes.
- Restocked shelves with merchandise, ensuring proper product placement and visibility.
Education
Tech Fundamentals -
NPower
Houston07-2024
Skills
- Hardware and Software Support
- Technical Troubleshooting
- Operating Systems
- Computer and Peripheral Configuration
- Networking Fundamentals
- Infrastructure Concepts
- System Administration Fundamentals
- Customer Service
- Issue Resolution
- Product Support
- Professional Communication
- Problem-Solving
- Customer Assistance
- Service Delivery
- Team Leadership
- Employee Training
- Workflow Coordination
- Inventory Management
- Delivery Scheduling
- Task Prioritization
- Time Management
- Forklift operation
- Inventory management
- Safety compliance
Projects
- Computer Hardware and Peripheral Configuration, Configured computer hardware, software, operating systems, and peripheral devices through hands-on NPower labs and project-based training.
- Networking and Technical Troubleshooting, Applied networking fundamentals, infrastructure concepts, and structured troubleshooting methods to simulated technical support scenarios during NPower training.
Core Competencies
Hardware and Software Support, Technical Troubleshooting, Operating Systems, Computer and Peripheral Configuration, Networking Fundamentals, Infrastructure Concepts, System Administration Fundamentals, Customer Service, Issue Resolution, Product Support, Professional Communication, Problem-Solving, Customer Assistance, Service Delivery, Team Leadership, Employee Training, Workflow Coordination, Inventory Management, Delivery Scheduling, Task Prioritization, Time Management
Timeline
Forklift Operator
Enerflex Energy Systems
06.2026 - Current
Lumber supervisor
The Home Depot Inc
01.2026 - 06.2026
Garden Associate
The Home Depot Inc
05.2025 - 01.2026
Night Replenishment Manager
The Home Depot
01.2025 - 05.2025
Manager, Trainer and Package Handler
FedEx Ground
04.2020 - 06.2023
Plumbing and Electrical Department Supervisor
The Home Depot
03.2017 - 01.2025
Courtesy Clerk
Kroger
10.2014 - 03.2017
Tech Fundamentals -
NPower