Summary
Overview
Work History
Education
Skills
Timeline
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Stanley Jean-Louis

Queens Village,NY

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Well-versed in hospitality standards and natural knack for building relationships with customers. Demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Maitre D'

Antun's
04.2023 - Current
  • Served as leader by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Sales Representative

Verizon
05.2022 - 04.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Cashier/Shift Leader

Wendy's
04.2021 - 05.2022
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Designed weekly sales promotions to attract new and repeat customers and increase sales.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

High School Diploma -

Hillcrest High School
Jamaica, NY

- Computer Science

Queensborough Community College of The City University of New York
Oakland Gardens, NY
05.2027

Skills

  • Exceptional communication
  • Proficient with all Microsoft applications
  • Computer literacy
  • Salesmanship
  • Time management
  • Team management
  • Staff training
  • Adaptability
  • Attention to detail
  • Customer Service
  • Organizational skills
  • Upselling techniques

Timeline

Maitre D'

Antun's
04.2023 - Current

Sales Representative

Verizon
05.2022 - 04.2023

Cashier/Shift Leader

Wendy's
04.2021 - 05.2022

High School Diploma -

Hillcrest High School

- Computer Science

Queensborough Community College of The City University of New York

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Stanley Jean-Louis