Stanny Gomez
New York,NY
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Accounts Representative
New York Presbyterian Weill Cornell
10.2017 - 11.2021
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
Patient Health Navigator
Community Health Care Network
08.2013 - 10.2017
- Assisted members with social determinants of health and linked to appropriate community resources.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Identified gaps in care and assisted in closure of gaps.
- Maintained confidential health information according to state and federal regulations.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
Associate of Science - Accounting And Business Management
Bronx Community College of The City University of New York
The Bronx, NYHigh School Diploma -
Arturo A Schomburg Satellite Academy Bronx
Bronx, NY06.2005
Skills
- Account Reconciliation
- Project Management
- Sales Proposal Creation
- Account Management
- Managing Delinquent Accounts
- Application Verification
Languages
Spanish
Native or Bilingual
Timeline
Patient Accounts Representative
New York Presbyterian Weill Cornell
10.2017 - 11.2021
Patient Health Navigator
Community Health Care Network
08.2013 - 10.2017
Associate of Science - Accounting And Business Management
Bronx Community College of The City University of New York
High School Diploma -
Arturo A Schomburg Satellite Academy Bronx
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