Summary
Overview
Work History
Education
Skills
Timeline
SYSTEMS EXPERTISE
Generic

Stantavia Witt

Spring,TX

Summary

Customer service representative bringing top-notch skills in oral written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Itcon
04.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Enrollment Specialist

Willis Towers Watson
09.2023 - 07.2024
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.

Customer Service Representative Team Lead

General Dynamics
09.2021 - 11.2023
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Education

Associate of Science - Nursing

Bossier Parish Community College
Bossier City, LA
05-2023

Captain Shreve High School
Shreveport, LA
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Order Fuffillment
  • Google Workspace
  • Microsoft Office Suite
  • Customer Relations
  • Sales Expertise
  • POS Systems
  • Credit Card payment processing

Timeline

Customer Service Representative

Itcon
04.2024 - 07.2025

Enrollment Specialist

Willis Towers Watson
09.2023 - 07.2024

Customer Service Representative Team Lead

General Dynamics
09.2021 - 11.2023

Associate of Science - Nursing

Bossier Parish Community College

Captain Shreve High School

SYSTEMS EXPERTISE

  • Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
  • Claims Processing System
  • Point of Sale (POS) Systems
  • Salesforce
  • Data Analysis Tools (Excel, Tableau)
  • Formulary Management Software
  • Customer Relationship Management (CRM) Software
  • Electronic Head Record (EHR) Systems

Similar Profiles

CREATE PROFILE