Star Kelley
Eugene,or
Summary
Hard working experienced professional with solid background in food service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Experienced with POS and money handling. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Paddock
Eugene, Oregon
02.2022 - 08.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Processed payments accurately and efficiently with POS system.
Server/Bartender
Cornucopia
Eugene, OR
03.2008 - 08.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
Cashier/Floor Supervisor
Mini Pet Mart
Eugene, Oregon
02.2005 - 06.2008
- Supervised and trained new cashiers on register operations, customer service, and cash register.
- Built sustainable relationships with customers through open communication.
- Developed strategies to improve customer service standards and increase profitability.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Balanced cash drawers at the end of each shift.
Customer Service Cashier
Hollywood Video
Eugene, Oregon
02.2003 - 02.2005
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers, assessed their needs and provided appropriate services and recommendations.
- Answered incoming calls promptly and professionally.
- Tracked and managed inventory regularly.
Education
High School Diploma -
South Eugene High School
Eugene, OR06-2004
Skills
- Guest Engagement
- Exceptional customer service
- Strong Work Ethic
- Point of Sale (POS) system operations
- Task Prioritization
- Positive and professional
- Cleanliness standards
- Reliability
- Multitasking
- Team Collaboration
- Serving expertise
- Memory retention
Certification
- OLCC Permit
- Food Handlers Permit
Timeline
Server/Bartender
The Paddock
02.2022 - 08.2023
Server/Bartender
Cornucopia
03.2008 - 08.2021
Cashier/Floor Supervisor
Mini Pet Mart
02.2005 - 06.2008
Customer Service Cashier
Hollywood Video
02.2003 - 02.2005
High School Diploma -
South Eugene High School
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