Stara Rankin
Beloit,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Schwartz & Shea Insurance Agency
06.2015 - Current
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Contacted customers to return routine and general calls promptly.
- Built and maintained relationships with associates, customers and vendors.
- Performed other duties to support goals and objectives of relationship management teams.
Insurance Account Manager
Wright Insurance
07.2013 - 06.2015
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Identified key entry points to enhance market penetration and maximize returns.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Agent
Farmers Insurance Company
09.2011 - 07.2013
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Upsold additional products and services after identifying customer needs and requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided coverage option information to assist clients in protecting assets.
Customer Service Representative
American Family Insurance
12.2005 - 03.2011
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Mt Pulaski High School
Mt Pulaski, Illinois 05.1997
Skills
- Customer Service
- Upselling strategies
- Employee Supervision
- Policy writing
- Attention to Detail
- Multi-Line Phone Systems
- Decision-Making
- Administrative Support
- Personable and Approachable
- Flexible Schedule
- Client Relations
- Time Management
Timeline
Customer Service Agent
Schwartz & Shea Insurance Agency
06.2015 - Current
Insurance Account Manager
Wright Insurance
07.2013 - 06.2015
Agent
Farmers Insurance Company
09.2011 - 07.2013
Customer Service Representative
American Family Insurance
12.2005 - 03.2011
High School Diploma -
Mt Pulaski High School