Staranzo Caudio
Pensacola,FL
Summary
Dedicated and customer-focused aviation professional with experience assisting passengers, managing irregular operations, and ensuring compliance with airline regulations. Strong background in conflict resolution, customer engagement, and safety-driven decision making. Known for exceptional communication, multitasking in high-pressure environments, and fostering an exceptional passenger experience. Enthusiastic, adaptable, and committed to professionalism, empathy, and hospitality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Envoy Air (American Airlines)
09.2024 - Current
- Assist passengers with check-in, baggage processing, and travel document requirements while ensuring compliance with airline safety and security protocols.
- Communicate effectively during irregular operations, providing rebooking, accommodations, and reassurance to maintain a positive customer experience.
- Coordinate with ramp, gate agents, and dispatch to support efficient boarding and on-time departures.
- Deliver accurate documentation of incidents, special assistance needs, and passenger service records.
- Recognized for advocating on behalf of passengers, improving service satisfaction and overall customer experience.
Retail Sales Associate
Prime Communications (AT&T Retail)
10.2019 - 09.2024
- Educated customers on products and services while building trusted, long-term relationships.
- Maintained up-to-date knowledge of technology and solutions to enhance the customer experience.
Insurance Agent
Bankers Life
03.2018 - 10.2019
- Assessed client needs and matched solutions while maintaining compliance with state license regulations.
- Built customer trust through ongoing follow-up support and referral-based networking.
- Held 2-15 and LTC insurance licenses; Humana Medicare certified.
Server
Stonewood Tavern & Grill
10.2017 - 05.2018
- Provided personalized dining experiences, educating guests on menu options and pairings.
- Maintained integrity and accountability while handling customer payments and transactions.
Regional Account Representative
Pitsco Education
07.2016 - 09.2017
- Led travel-based teams installing technology labs across the southeastern United States.
- Managed logistics, customer communication, and operational tasks while traveling regionwide.
Barista & Shift Supervisor
Starbucks
06.2011 - 07.2016
- Delivered high-volume guest service while maintaining accuracy and quality under pressure.
- Built returning customer loyalty through personal engagement and exceptional service.
Education
Bachelor of Arts - History
University of North Florida
Jacksonville, FL05.2015
Skills
- Passenger Assistance & Hospitality
- Safety & Compliance Awareness
- Irregular Operations Support
- Conflict Resolution & De-escalation
- Cultural Sensitivity & Customer Engagement
- Team Collaboration & Leadership
- Time-Critical Decision Making
- MS Office / Documentation Accuracy
- Sales, Upselling & Relationship Building
- Fast-paced Environment Experience
Certification
- Airline Security & Passenger Communication (experience based)
- Former State Insurance Licensing (Florida & Georgia)
- Customer Service and Sales Role Certifications
Languages
Haitian Creole
Native or Bilingual
ADDITIONAL EXPERIENCE
- Allstate – LSP (4-40 Licensed)
- CISV International Camp Leader
- Waffle House Server
- UNF Student Government
AVAILABILITY
Open to irregular scheduling, weekends, nights, holidays, and travel.
Timeline
Customer Service Representative
Envoy Air (American Airlines)
09.2024 - Current
Retail Sales Associate
Prime Communications (AT&T Retail)
10.2019 - 09.2024
Insurance Agent
Bankers Life
03.2018 - 10.2019
Server
Stonewood Tavern & Grill
10.2017 - 05.2018
Regional Account Representative
Pitsco Education
07.2016 - 09.2017
Barista & Shift Supervisor
Starbucks
06.2011 - 07.2016
Bachelor of Arts - History
University of North Florida