Starasia Malone
Brooklyn,New York
Summary
Interested in working with an organization in the field of healthcare that offers a continuous challenge and opportunity to grow based on performance and efficiency.
Overview
11
11
years of professional experience
Work History
Patient Care Representative
CityMD
New York, NY
01.2020 - Current
- Contact patients via telephone prior to their scheduled appointment.
- Interview patients in-person to obtain a complete and accurate medical history, including surgical history and medications.
- Enter all patient data into electronic medical record within a timely fashion prior to patient meeting with physician.
- Screen and route patient in-person to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Assist other members of the PCR departments as needed.
Medical Assistant
Bridging Access to Care
New York, NY
03.2018 - 12.2019
- Welcome patients by greeting them in person or on the telephone
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
Registrar
Hospital for Special Surgery
New York, NY
07.2016 - 09.2017
- Confirmed and scheduled appointments for patients.
- Updated demographics on a regular basis.
- Responsible for the registration of patients arriving to the hospital for procedures.
- Maintained records, processing physician orders, scheduling and general data.
- Knowledge of medical terminology and insurance
Receptionist
Advantage Care Physician
Brooklyn, NY
01.2015 - 02.2016
- Welcomes and greets all patients and visitors, in person or over the phones
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.
Education
High School Diploma - undefined
Abraham Lincoln High School
Brooklyn, New York06.2008
Skills
- Proficient knowledge of Microsoft Word and Outlook
- Strong communication, organizational and interpersonal skills
- Reliable, adaptable, hardworking, flexible and ability to multi-task
- Quick learner and ability to adapt well to changes
Timeline
Patient Care Representative
CityMD
01.2020 - Current
Medical Assistant
Bridging Access to Care
03.2018 - 12.2019
Registrar
Hospital for Special Surgery
07.2016 - 09.2017
Receptionist
Advantage Care Physician
01.2015 - 02.2016
High School Diploma - undefined
Abraham Lincoln High School