Summary
Overview
Work History
Education
Skills
Timeline
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Starie Braswell

Customer Service Representative
Elm City,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Orkin Pest Control
Wilson, NC
09.2023 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Pitt & Greene Electric Membership Corporation
Farmville, NC
02.2004 - 05.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

Education

Associate of Applied Science - Accounting

Wilson Technical Community College
Wilson, NC
09.1996 - 05.1999

Skills

    Complaint resolution

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Timeline

Customer Service Representative

Orkin Pest Control
09.2023 - Current

Customer Service Representative

Pitt & Greene Electric Membership Corporation
02.2004 - 05.2023

Associate of Applied Science - Accounting

Wilson Technical Community College
09.1996 - 05.1999

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Starie BraswellCustomer Service Representative