Starkeesha Branch
Atlanta,GA
Summary
Medical office administration professional with comprehensive background in managing healthcare operations and patient interactions. Known for collaborative approach and results-driven mindset, consistently adapting to meet evolving needs. Equipped with strong organizational abilities and interpersonal skills, fostering reliable and efficient workplace.
Overview
11
11
years of professional experience
Work History
Medical Office Administrator
North Atlanta Behavioral Center
Roswell, GA
07.2019 - 03.2025
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
Medical Front Office Receptionist
Porter-Leath Children's Center
Memphis, TN
01.2014 - 07.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Supported office staff and operational requirements with administrative tasks.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Education
CCMA/Phlebotomy - Certified Medical Administrative Assistant
Cobb County Medical Institute
Mableton, GA05.2019
Bachelor Of Arts - Human Resources Management
Lemoyne-Owen College
Memphis, TN06.2018
High School Diploma -
Southwest Prep Academy
Memphis, TN05.2013
Skills
- Appointment setting
- Follow-up skills
- Managing patient records
- Chart updates
- Patient scheduling proficiency
- Customer service
- HIPAA compliance
- Teamwork orientation
- Adaptable to change
- Electronic health records
- Collections experience
- Medical terminology expertise
- Data entry efficiency
- Insurance billing procedures
- Medical coding proficiency
Timeline
Medical Office Administrator
North Atlanta Behavioral Center
07.2019 - 03.2025
Medical Front Office Receptionist
Porter-Leath Children's Center
01.2014 - 07.2018
CCMA/Phlebotomy - Certified Medical Administrative Assistant
Cobb County Medical Institute
Bachelor Of Arts - Human Resources Management
Lemoyne-Owen College
High School Diploma -
Southwest Prep Academy