Verified
This profile is verified using an email address.
Starla Lopez
Sacaton,AZ
Summary
Dedicated server with a strong focus on exceptional customer service, team collaboration, and cash handling. Committed to enhancing guest engagement and creating memorable dining experiences.
Overview
25
25
years of professional experience
Work History
Server
The Enclave Senior Living
Chandler, AZ
03.2025 - 11.2025
- Provided exceptional customer service to enhance resident dining experiences.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area to promote safety and efficiency.
- Assisted residents with menu selections, accommodating dietary restrictions and preferences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Gift Shop Manager
Gila River Casino Vee Quiva
Laveen, AZ
05.2015 - 07.2019
- Managed daily operations of gift shop, ensuring optimal inventory levels and product availability.
- Developed and implemented training programs for staff to enhance customer service skills.
- Oversaw merchandising strategies, improving product displays to increase customer engagement.
- Streamlined inventory management processes, reducing stock discrepancies and enhancing accuracy.
Gift Shop Cashier
Gila River Casino Vee Quiva
Laveen, AZ
12.2012 - 05.2014
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained inventory levels through regular stock checks and timely reordering.
- Assisted in visual merchandising to enhance product displays and promotions.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Implemented best practices for cash handling to ensure accuracy and security of funds.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Accurately processed transactions with various payment methods to ensure proper accounting and minimize discrepancies.
- Balanced cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately before submitting reports to supervisors for review.
- Utilized time management skills effectively, balancing multiple responsibilities such as cashiering duties and restocking shelves simultaneously.
- Displayed excellent product knowledge, assisting customers in making informed purchasing decisions.
- Collaborated with fellow team members to maintain adequate inventory levels on the sales floor, ensuring optimal product availability.
- Assisted in the execution of promotional events and sales initiatives within the gift shop, increasing store visibility and attracting new customers.
- Maintained security awareness while handling large amounts of cash, reducing the risk of theft or loss within the store environment.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain customer loyalty.
- Processed returns and exchanges efficiently according to store policy, minimizing disruptions to other customers'' shopping experiences.
F&B Cashier/Server
Gila River Casino WHP
Chandler, AZ
11.2008 - 07.2012
- Processed cash transactions efficiently, ensuring accuracy and compliance with casino policies.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with inquiries, providing knowledgeable service to promote satisfaction.
- Trained new staff on cash handling procedures and customer service protocols.
- Resolved customer complaints effectively, contributing to positive guest experiences and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Cook 1 Bingo Deli
Gila River Casino WHP
Chandler, AZ
03.2001 - 07.2001
- Prepared diverse menu items to high culinary standards in fast-paced environment.
- Collaborated with kitchen staff to ensure timely and efficient meal service.
- Maintained cleanliness and organization of kitchen equipment and workspaces.
- Developed new recipes to enhance menu offerings and improve guest satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Enhanced operational efficiency by streamlining food prep processes during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
High School Diploma -
Monument Valley High School
Kayenta, AZ08-1994
High School Diploma -
Sherman Indian High School
Riverside, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
- Team collaboration
- Food safety practices
- Front-of-house display creation
Timeline
Server
The Enclave Senior Living
03.2025 - 11.2025
Assistant Gift Shop Manager
Gila River Casino Vee Quiva
05.2015 - 07.2019
Gift Shop Cashier
Gila River Casino Vee Quiva
12.2012 - 05.2014
F&B Cashier/Server
Gila River Casino WHP
11.2008 - 07.2012
Cook 1 Bingo Deli
Gila River Casino WHP
03.2001 - 07.2001
High School Diploma -
Sherman Indian High School
High School Diploma -
Monument Valley High School