Starleen Jones
Masset,BC
Summary
Dynamic Patient Access Representative with a proven track record at SEARHC, excelling in HIPAA compliance and customer service. Adept at managing complex situations with poise, while ensuring patient confidentiality and satisfaction. Strong multitasking abilities and a commitment to fostering teamwork contribute to a positive healthcare environment.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
SEARHC
Hydaburg, AK
09.2017 - 01.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Paraprofessional
Hydaburg City School District
Hydaburg, AK
08.2014 - 05.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Support Specialist
Community Connections
Hydaburg, AK
09.2011 - 05.2014
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
High School Diploma -
Hydaburg City School District
Hydaburg05.2007
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
Timeline
Patient Access Representative
SEARHC
09.2017 - 01.2025
Paraprofessional
Hydaburg City School District
08.2014 - 05.2017
Support Specialist
Community Connections
09.2011 - 05.2014
High School Diploma -
Hydaburg City School District