Starleshia Witherspoon
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
CSR III
Farmers
06.2014 - Current
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Contributed to strong scores on invoice audits with impeccable records.
- Investigated and incorporated improved strategies to capture billing data and efficiently process invoices.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Sales Associate
Marshalls Department Store
11.2025 - 05.2026
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained organized merchandise displays to ensure visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems to improve checkout efficiency.
- Collaborated with team members to restock inventory, ensuring timely product availability.
- Provided exceptional customer service while resolving issues related to cash handling and deposits promptly.
Front Desk Night Auditor
Sleep Inn Northlake
01.2024 - 10.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Processed nightly financial reports, verifying accuracy of transactions and maintaining accountability.
- Assisted guests with inquiries, resolving issues promptly to enhance overall satisfaction.
- Conducted property walkthroughs, identifying maintenance needs and ensuring cleanliness standards were met.
- Evaluated financial statements for accuracy and identified discrepancies in reporting processes.
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
Inside Sales Representative
Allstate Insurance Co
06.2010 - 06.2014
- Provided exceptional customer service to customers.
- Communicated and escalated critical issues to support visibility among development teams.
- Worked with other personnel to create and improve support processes.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Drafted common document templates for use by executives and employees.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
CDL -
Trans Tech
Charlotte, NC04-2022
High School Diploma - College Prep
Crossroads Charter
Charlotte, NC06-2007
Skills
- Great listening skills
- Recordkeeping strengths
- Account management
- Professional
- Organization and Time management
- Sales expertise
- Order Fulfillment
- Transactions and cash handling
- Cash handling and security
Timeline
Sales Associate
Marshalls Department Store
11.2025 - 05.2026
Front Desk Night Auditor
Sleep Inn Northlake
01.2024 - 10.2025
CSR III
Farmers
06.2014 - Current
Inside Sales Representative
Allstate Insurance Co
06.2010 - 06.2014
CDL -
Trans Tech
High School Diploma - College Prep
Crossroads Charter