Starling Bejaran
Miami,FL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Grove Bay Group / Stubborn Seed
Miami Beach, FL
01.2019 - Current
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs daily.
- Updated computer systems with new pricing and daily food specials.
- Prepared weekly payroll to keep up with projected weekly revenue.
Assistant Manager
Grove Bay Group / Stiltsville Fish Bar
Miami Beach, FL
01.2019 - 11.2019
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Basic Visual Commercial
ZARA
Santo Domingo, Distrito Nacional
03.2016 - 08.2018
- Analyze sales ranking to promote the correct merchandise.
- Share comments and ideas with department manager to improve product selections.
- Plan and organize the resources required for floor coordination and changes.
- Implement commercial criteria and projects agreed with regional commercial team.
- cooperate with operations for the correct reception of merchandise .
- Manage and change mannequins, print and change prices, posters and photos.
- support costumer service on floor.
- Read and use reports, and propose action plans.
3rd Deparment Manager
ZARA
Santo Domingo, Dominican Republic, Distrito Nacional
06.2015 - 03.2016
- Worked closely with sales associates to complete tasks.
- Followed all safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Employed process improvement initiatives within department.
- Delegated work to staff, setting priorities and goals.
Sales Associate
ZARA
Santo Domingo, Dominican Republic, Distrito Nacional
02.2014 - 06.2015
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
Management Certificate - Human Resources Management
University of Miami
Miami, FL10.2021
Bachelor of Arts - International Business
APEC University
Santo Domingo, Dominican RepublicHigh School Diploma -
San Miguel Technical School
Santo Domingo, Dominican Republic01.2014
Skills
- Customer Service
- Recruiting and hiring
- Supervision and training
- Employee development
- Verbal communication
- Results driven
- Detail Oriented
- Sales goal achievement
- Relationship building and rapport
Timeline
Assistant Store Manager
Grove Bay Group / Stubborn Seed
01.2019 - Current
Assistant Manager
Grove Bay Group / Stiltsville Fish Bar
01.2019 - 11.2019
Basic Visual Commercial
ZARA
03.2016 - 08.2018
3rd Deparment Manager
ZARA
06.2015 - 03.2016
Sales Associate
ZARA
02.2014 - 06.2015
Management Certificate - Human Resources Management
University of Miami
Bachelor of Arts - International Business
APEC University
High School Diploma -
San Miguel Technical School
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