Starnisha Fowler
Detroit,MI
Summary
I am a reliable and punctual professional with strong attention to detail and a positive, motivated attitude. Experienced in front desk operations within fast-paced environments, with a commitment to providing excellent service and maintaining organized, accurate records. I thrive in team settings, contribute actively to group efforts, and am always willing to assist where needed—while ensuring tasks are completed safely and within professional guidelines. Dedicated to supporting both patients and coworkers to create an efficient and welcoming environment.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Family Dentistry of Port Charlotte
Port Charlotte, FL
09.2024 - 02.2026
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using open dental software
- Maintained accurate patient records and ensured confidentiality compliance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Medical Receptionist
Apex
Dearborn, MI
05.2022 - 07.2024
- Managed patient check-ins and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure efficient care delivery.
- Processed insurance claims and verified patient eligibility for mental health services.
- Maintained confidential patient records, adhering to HIPAA regulations for data protection.
- learned medical terminology
Non-certified Nurse Aide
Advantage Living Center
Detroit, MI
02.2021 - 07.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Chart daily for each resident
- Maintained accurate records of patient care and progress in compliance with facility policies.
- Trained new aides on best practices for resident care and adherence to safety protocols.
- Enhanced patient mobility by assisting with transfers, ambulation, and positioning tasks when needed.
- Supported quality of life for patients by engaging in meaningful conversations, therapeutic activities, and providing companionship during free time.
- Improved patient satisfaction by providing compassionate and attentive care to patients with various illnesses and disabilities
- Oversee more than 10-25 patients each shift
Front of House Employee
Chick-fil-A
Novi, MI
07.2020 - 04.2021
- Monitored cleanliness and organization of dining areas, maintaining high standards for guest satisfaction.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Managed cash drawer, ensuring balanced receipts at end of shift.
- use POS Systems effeciently
Education
LPN - Nursing
Dorsey College
Madison Heights, MI06.2027
High School Diploma -
Oak Park Highschool
Oak Park, MI06.2020
Skills
- Open Dental software
- Point Click Care (PCC) Software
- POS Systems
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Guest relations
- Organization
- Hospitality best practices
Timeline
Front Desk Receptionist
Family Dentistry of Port Charlotte
09.2024 - 02.2026
Medical Receptionist
Apex
05.2022 - 07.2024
Non-certified Nurse Aide
Advantage Living Center
02.2021 - 07.2022
Front of House Employee
Chick-fil-A
07.2020 - 04.2021
LPN - Nursing
Dorsey College
High School Diploma -
Oak Park Highschool