Starr Eversley
Brooklyn
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Shift Manager
Aveda
05.2023 - Current
- Trained and mentored new staff on customer service best practices and operational tasks.
- Analyzed sales trends to identify opportunities for product placement and promotional activities.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Manager
CVS Pharmacy
05.2021 - 2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
Customer Service Manager
CubeSmart
04.2018 - 2020
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Trained and mentored team members to improve service delivery standards.
- Implemented process improvements to streamline operations and increase efficiency.
- Monitored performance metrics to ensure adherence to service level agreements.
Education
High School Diploma - Liberal Arts
Brooklyn Institute For Liberal Arts
Brooklyn, NY06.2017
Skills
- Problem resolution
- Computer proficiency
- Product knowledge
- De-escalation techniques
Timeline
Shift Manager
Aveda
05.2023 - Current
Shift Manager
CVS Pharmacy
05.2021 - 2023
Customer Service Manager
CubeSmart
04.2018 - 2020
High School Diploma - Liberal Arts
Brooklyn Institute For Liberal Arts