STARR JONES
Independence,MO
Summary
Detail-oriented healthcare administrative and operations professional with over four years of experience in patient registration, medical and dental appointment scheduling, eligibility screening, electronic health records, and confidential patient documentation. Skilled at obtaining essential information, collaborating with clinical professionals, and maintaining records needed for eligibility verification. Prepared to support financial inquiries, insurance coverage verification workflows, and questions about payments by coordinating with responsible teams. Proficient in eClinicalWorks, Microsoft Office, Outlook, Teams, and electronic database systems.
Overview
12
12
years of professional experience
Work History
Operations & Equipment Quality Coordinator
Ryder System
07.2023 - Current
- Maintain electronic records, compliance documentation, and system updates for a fleet of over 180 vehicles.
- Use Microsoft Office, Teams, and internal databases to enter, verify, and update operational information.
- Coordinate scheduling, maintenance requests, equipment availability, and daily priorities across departments.
- Review records for missing information or inconsistencies; obtain needed updates from responsible personnel.
- Manage multiple assignments independently while meeting quality standards and deadlines.
- Collaborate with management, maintenance professionals, and service providers to resolve operational issues.
Mobile Dental Services Driver/Registrar
Swope Health
04.2019 - 07.2023
- Scheduled and coordinated dental patient appointments using eClinicalWorks electronic health records software.
- Registered patients, completed intake screenings, and obtained essential demographic and patient information.
- Assisted in determining patient eligibility for dental services and completing documentation needed for verification.
- Maintained confidential patient records and electronic documentation in accordance with HIPAA privacy practices.
- Communicated with patients about appointments, services, scheduling changes, and next steps.
- Collaborated with dental providers, clinical professionals, and transportation staff to coordinate timely services.
- Assisted patients in identifying healthcare needs and locating appropriate community resources.
- Maintained daily manifests, service documentation, and administrative reports for mobile dental outreach.
Assistant Director
Vicky's Kid Corner
01.2015 - 04.2019
- Coordinated daily administrative operations, staff schedules, attendance records, and program activities.
- Maintained confidential student, family, and employee documentation consistent with licensing requirements.
- Managed enrollment records, family communications, and administrative inquiries.
- Collaborated with staff to resolve scheduling concerns and support accurate records and regulatory compliance.
Education
Westport High School
Kansas City, MOSkills
- Medical & Dental Appointment Scheduling Patient Registration & Intake Patient Eligibility Screening Electronic Health Records (EHR) - eClinicalWorks HIPAA Compliance Patient Communication Insurance Coverage Verification Workflow Familiarity Financial & Payments Inquiry Coordination Electronic Records Management Data Entry CRM & Ticketing Systems - Zendesk, ServiceNow Microsoft Excel, Outlook & Teams Quality Assurance Cross-Department Collaboration
Personal Information
Driving License: Commercial Driver's License (CDL), Class B
Timeline
Operations & Equipment Quality Coordinator
Ryder System
07.2023 - Current
Mobile Dental Services Driver/Registrar
Swope Health
04.2019 - 07.2023
Assistant Director
Vicky's Kid Corner
01.2015 - 04.2019
Westport High School