STARRE M. RAY
MYRTLE BEACH,S.C.
Summary
Results-driven Store Manager with more than 20 years' experience in retail sales management and team leadership. Well-versed in coaching and developing ,creating an excellent customer experience and using sales strategies to boost store profits.
Overview
20
20
years of professional experience
Work History
Sales Manager
Sleep Number Corporation
Mt Pleasant , SC
06.2019 - Current
- Managed all aspects of store operations, organization, maintenance and inventory functions.
- Exceeded sales year over year by effectively increasing customer repeat and referral business and delivering superior customer service.
- Coached and developed sleep professionals on product knowledge and selling by numbers by utilizing training tools.
- Managed, hired and developed top talent to strengthen workflow and productivity.
Store Manager
Sleep Number Corporation
Myrtle Beach, SC
08.2014 - 06.2019
- Managed all aspects of store operations, organization, maintenance and inventory functions.
- Exceeded sales year over year by effectively increasing customer repeat and referral business and delivering superior customer service.
- Coached and developed sleep professionals on product knowledge and selling by numbers by utilizing training tools.
- Managed, hired and developed top talent to strengthen workflow and productivity.
Store Manager
Bath & Body Works
Myrtle Beach, SC
05.2011 - 07.2013
- Exceeded sales by effectively cultivating customer rapport and delivering superior customer service.
- Oversaw employee scheduling and payroll processing to guide operations.
- Managed all aspects of store operations, organization, maintenance and inventory functions.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Coached sales associates on product knowledge by utilizing training tools.
District Training Manager/Store Manager
Charlotte Russe Inc.
Myrtle Beach, SC
02.2006 - 02.2011
- Managed all aspects of store operations, organization, maintenance and inventory functions.
- Exceeded sales plan by hiring, training, coaching and developing sales teams to effectively improve operations.
- Coached sales associates on product knowledge by utilizing training tools.
- Created work schedules according to sales volume and number of employees.
- Ensured compliance with policies, standards and security measures.
Store Manager
New York & Company Inc.
Myrtle Beach, SC
07.2005 - 02.2006
- Coached sales associates on product knowledge by utilizing training tools.
- Exceeded sales plan by effectively cultivating customer rapport and delivering superior customer service.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Engaged and interacted with customers to create a positive shopping experience.
Store Manager
Gymboree
Greenville , S.C.
10.2000 - 07.2005
- Exceeded sales plan by developing and deploying strategies to effectively improve operations.
- Managed all aspects of store operations, organization, maintenance and inventory functions.
- Ensured compliance with policies, standards and security measures.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Responded to customer concerns with friendly and knowledgeable service.
- Engaged and interacted with customers to create a positive shopping experience.
Education
Associate of Science - Business
Coastal Carolina Community College
Jacksonville, NC1997
Skills
- Strategic thinker
- Sales
- Goals and performance
- Operations
- Excellent customer service skills
- Product knowledge
- Team leadership and coaching
- Staff training and development
- Merchandising and display
- Inventory management
- Goal-oriented
References
REFERENCES
SHINITA WILLIAMS -CHARLOTTE RUSSE 910-431-3794
DAWN CHAPMAN -GYMBOREE 864-905-6327
PEGGY WEST -CACHE 843-340-3909
TONILYN SANTOS -RUE 21 843-450-4814
Timeline
Sales Manager
Sleep Number Corporation
06.2019 - Current
Store Manager
Sleep Number Corporation
08.2014 - 06.2019
Store Manager
Bath & Body Works
05.2011 - 07.2013
District Training Manager/Store Manager
Charlotte Russe Inc.
02.2006 - 02.2011
Store Manager
New York & Company Inc.
07.2005 - 02.2006
Store Manager
Gymboree
10.2000 - 07.2005
Associate of Science - Business
Coastal Carolina Community College
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