Starr Walker
Southfield,MI
Summary
Accomplished Medical Assistant with a proven track record of dedication and professionalism. adept in HIPAA Compliance and fostering patient trust through exceptional customer service. Streamlined clinical processes, enhancing patient care coordination and efficiency. Skilled in phlebotomy and clinical documentation, consistently delivering high-quality support to healthcare teams and patients.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Beaumont Health System
03.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKG's, Injections, Immunizations
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks
- Triaged calls
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Advanced Medical Support Assistant
Veterans Affairs Medical Center
09.2022 - 09.2023
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Scheduled Appointments
Medical Assistant
Henry Ford Healthcare
10.2020 - 09.2023
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Measured patient pulse oximetry.
- Assisted physicians with minor surgeries
- Performed phlebotomy tasks
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Covid Testing Site
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Phlebotomy Technician
Ascension Health Care
07.2017 - 10.2020
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- ER phlebotomy, IN & OUT patient phlebotomy
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Perioperative Technician
McClaren Surgery Hospital
03.2015 - 07.2017
- Completed IV insertion, Phlebotomy
- Completed EKG's
- Shave Preps
- Assisting with monitoring vitals
- Supported surgical teams through seamless coordination and communication
- Maintained a thorough understanding of various surgical procedures, enabling efficient assistance during complex cases.
- Promoted patient safety through strict adherence to established protocols during surgery preparation tasks.
- Patient transporting.
- Assisting with discharges
Lab Assistant
DMC
03.2010 - 03.2015
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- centrifuged specimens
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared specimens for testing and analysis.
Medical Assistant/Clinical Coordinator
Mobile Doctors
03.2000 - 03.2010
- Assisted physicians in the patient's home
- Obtained client medical history, medication information, symptoms, and allergies
- Refilled RX's Per physicians request
- Completed EKG's
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Successfully negotiated client contract renewals to create increased revenue.
Education
No Degree - Medical Assisting
Detroit Business Institute - Downriver
Detroit, MI06.1997
High School Diploma -
Martin Luther King High School
Detroit, MI06.1990
Skills
- HIPAA Compliance
- Vital Sign Monitoring
- Clinical Documentation
- Phlebotomy
- Procedure Assistance
- Immunization Administration
- Medical office administration
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
Timeline
Medical Assistant
Beaumont Health System
03.2024 - Current
Advanced Medical Support Assistant
Veterans Affairs Medical Center
09.2022 - 09.2023
Medical Assistant
Henry Ford Healthcare
10.2020 - 09.2023
Phlebotomy Technician
Ascension Health Care
07.2017 - 10.2020
Perioperative Technician
McClaren Surgery Hospital
03.2015 - 07.2017
Lab Assistant
DMC
03.2010 - 03.2015
Medical Assistant/Clinical Coordinator
Mobile Doctors
03.2000 - 03.2010
No Degree - Medical Assisting
Detroit Business Institute - Downriver
High School Diploma -
Martin Luther King High School
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