Starterria Young
Orlando,FL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Human Capital Management Consultant
APD
Maitland, FL
09.2022 - Current
- Developed and implemented onboarding and orientation programs for new employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Collaborated with managers to identify and address client relations issues.
- Configures products to client's specifications, transfer data , train clients and users. Tests the functionality of system integration.
Portfolio Management Specialist
TRUIST
Orlando, FL
08.2019 - 05.2021
- Followed all company policies and procedures to deliver quality work.
- Built and managed relationships with key clients and partners to drive growth.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Analyzed marketing data and trends to identify opportunities for improvement.
Government Mortgage Loan Processor
TRUIST
Orlando, FL
11.2016 - 05.2021
- Data entered into Empower Loan system / VA Portal/ Fha Connection for FHA/VA/ /CONV Mortgage Loans
- Order all basic initial items on file: Payoff, VOE, Title, FHA/VA Case #, Tax Transcripts, LDP/GSA, Flood Cert, HMDA, NMLS, Insurance, & Some Data Entry)
- Reviewing Loan Documents to include: Appraisal, Income, Title, Bank Statements, Homeowners Insurance, Verifications, Credit, Disclosures, AUS Findings, Condo Documents, Mortgage Insurance; Fraud system results, Early Check
- Reviewing DTI, LTV, Cash Reserves and Credit Histories for all Borrowers
- Create an Ideal Loan Submission Package for the Underwriting Department
- Properly Label, and maintain all necessary loan documents in the LOS software
- Reviewing Initial Loan Approval and work with borrower to gather and approve all conditions
- Reviewing all Closing Costs & Prepaid to include: Origination, Discount, Title Services, Credit, Escrows, Appraisal, Mortgage Insurance, Transfer Taxes, and Daily Interest
- Re-submitting loans for Clear to Close
- Scheduling loans with Closing Department
- Daily Communication with Loan Officers, Underwriters, Borrowers, Closers, Title Companies, Employers.
Mortgage Loan Document Support Specialist II
BB&T
Greensboro, NC
09.2016 - 11.2016
- Data entered into Encompass Loan System for CONV Mortgage Loans
- Order all basic initial items on file: Payoff, VOE, Title, Tax Transcripts, LDP/GSA, Flood Cert, HMDA, NMLS, Insurance, & Some Data Entry)
- Reviewing Loan Documents to include: Appraisal, Income, Title, Bank Statements, Homeowners Insurance, Verifications, Credit, Disclosures, AUS Findings, Condo Documents, Mortgage Insurance; Fraud system results, Early Check
- Reviewing DTI, LTV, Cash Reserves and Credit Histories for all Borrowers
- Create an Ideal Loan Submission Package for the Underwriting Department
- Properly Label, and maintain all necessary loan documents in the LOS software
- Reviewing Initial Loan Approval and work with borrower to gather and approve all conditions
- Reviewing all Closing Costs & Prepaid to include: Origination, Discount, Title Services, Credit, Escrows, Appraisal, Mortgage Insurance, Transfer Taxes, and Daily Interest
- Re-submitting loans for Clear to Close
- Scheduling loans with Closing Department
- Daily Communication with Loan Officers, Underwriters, Borrowers, Closers, Title Companies, Employers.
Collection Supervisor
Partners Federal Credit Union
Orlando, FL
11.2011 - 04.2015
- Trained and managed 4 to 5 cast members scheduled work hours, resolved conflicts, and determined salaries and achieved significant improvements in their productivity
- Reviewed accounts to determine Charge offs and submit recovery specialists and attorney referral
- Located and notified customers of delinquent accounts ,advised customers of necessary actions and strategies for debt repayment
- Negotiated credit extensions, based on customers' financial situations
- Notified credit departments, ordered merchandise repossession and service disconnection, and turned over account records to attorneys when customers failed to respond to collection attempts
- Recommended, initiated and suggested plans measures to improve production methods, cast member performance and quality of work
- Conferred with other supervisors to coordinate and initiate personnel actions, such as plans measures to improve production, performance, promotions, transfers, discharges disciplinary measures to improve quality of work
- Make judgments as to whether the loan is "reasonable" even if it meets published guidelines on the surface
- If it does not appear reasonable, must escalate for further evaluation
- Maintain knowledge of regulatory changes, external and internal compliance requirements, and investor guidelines to insure loan salability
- Coordinates details of closing with borrower, realtor/builder, seller and closing agent
- Prepares and sends closing package to closing agent
- Performs post closing audit and ships required document package to investors
- Meets performance standards and goals established by the bank.
Education
Liberal Arts
A.S – Erie Community College
Buffalo, NYBachelor of Science - Business Management
Seminole State College of Florida
Sanford, FL 01.2022 - Current
Skills
Training development
Organizational Development
Risk Management
Recruitment
Benefits and compensation
Multitasking Abilities
Written Communication
Analytical and Critical Thinking
Project Management
Timeline
Human Capital Management Consultant
APD
09.2022 - Current
Bachelor of Science - Business Management
Seminole State College of Florida
01.2022 - Current
Portfolio Management Specialist
TRUIST
08.2019 - 05.2021
Government Mortgage Loan Processor
TRUIST
11.2016 - 05.2021
Mortgage Loan Document Support Specialist II
BB&T
09.2016 - 11.2016
Collection Supervisor
Partners Federal Credit Union
11.2011 - 04.2015
Liberal Arts
A.S – Erie Community College