Stasia Purdy
La Pine,OR
Summary
Proven track record in enhancing customer satisfaction and loyalty at Axis Salon, leveraging exceptional customer service and multitasking abilities. Skilled in adaptability and time management, significantly improved service delivery by streamlining appointment scheduling. Expert in communication, ensuring seamless operations across roles from hairstyling to reception, driving positive outcomes without exceeding a numerical percentage.
Overview
13
13
years of professional experience
Work History
Hairstylist
Axis Salon
09.2019 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Food Runner
Currents at the River House
10.2014 - 02.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
Receptionist
Axis Salon
10.2011 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Cosmology - Beauty
Pagans Beauty Collage
Bend, OR06.2019
GED -
COIC
Redmond, OR05.2016
Skills
Customer service
Multitasking
Adaptability
Time management
Communication
Timeline
Hairstylist
Axis Salon
09.2019 - Current
Food Runner
Currents at the River House
10.2014 - 02.2019
Receptionist
Axis Salon
10.2011 - 01.2017
Cosmology - Beauty
Pagans Beauty Collage
GED -
COIC