Kyle Stadtmiller
Franklin,TN
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
3
3
years of professional experience
Work History
Account Representative
SMC Corporation Of America
06.2022 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
Sales Academy Trainee
SMC Corporation Of America
01.2022 - 06.2022
- Learned new materials, processes, and programs quickly.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Claims Specialist
SMC Corporation Of America
08.2021 - 12.2021
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Education
Bachelor of Arts - Sociology
Purdue University
West Lafayette, IN05.2021
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Goal-Oriented
- Prospecting skills
Accomplishments
Rookie Of The Year (2022-2023)
Timeline
Account Representative
SMC Corporation Of America
06.2022 - Current
Sales Academy Trainee
SMC Corporation Of America
01.2022 - 06.2022
Claims Specialist
SMC Corporation Of America
08.2021 - 12.2021
Bachelor of Arts - Sociology
Purdue University
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