Steaphanie McLeod
Overland Park,KS
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through effective communication and personalized service. Skilled in cash handling and maintaining cleanliness standards, consistently contributing to a welcoming dining atmosphere.
Overview
8
8
years of professional experience
Work History
Server
Garozzo's
Overland Park, KS
11.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed orders efficiently, coordinating with kitchen staff to maintain timely food delivery.
- Trained new servers on menu items and restaurant protocols to enhance team performance.
- Assisted in inventory management, monitoring stock levels and placing orders as needed.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Collaborated with team members to create a welcoming atmosphere through effective communication.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Enhanced upselling techniques, contributing to increased sales and improved guest satisfaction scores.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Serv
Overland Park, KS
01.2023 - Current
- Executed cocktail crafting and serving processes, ensuring strict adherence to recipes and presentation standards.
- Oversaw cleanliness and organization of bar area to enhance service efficiency.
- Oversaw inventory management, tracking stock usage and initiating supply orders as necessary.
- Cultivated customer relationships to deliver exceptional service and enhance overall guest experience.
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Trained new staff on bar procedures, service standards, and cocktail preparation techniques.
- Maintained cleanliness and organization of bar area to uphold health and safety standards.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Collaborated with kitchen staff to coordinate timely service during peak hours for optimal efficiency.
Server
Taps on Main
Kansas City, MO
05.2024 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Grinders
Overland Park, KS
02.2018 - 01.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Shawnee Mission West
Overland Park, KSNo Degree -
Johnson County Community College
Overland Park, KSSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
Affiliations
Kelsey Smith Foundation
Timeline
Server
Garozzo's
11.2024 - Current
Server
Taps on Main
05.2024 - 11.2024
Bartender
Serv
01.2023 - Current
Server
Grinders
02.2018 - 01.2023
High School Diploma -
Shawnee Mission West
No Degree -
Johnson County Community College