Stecie Francois
Tampa,FL
Summary
Experienced in customer service for 5 years with multilingual capabilities. Known for maintaining a positive demeanor and a dedicated work ethic. Focused on seeking new challenges and enhancing professional skills.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Riverview, FL
07.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
Bern’s Steak House
Tampa, FL
05.2023 - 06.2024
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservations and seating arrangements using computerized systems.
- Collaborated with servers to optimize guest flow and satisfaction.
- Monitored dining area for cleanliness and timely table turnover.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
Predalina
Tampa, FL
07.2024 - 10.2025
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently while maintaining a high level of attention to detail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Streamlined food delivery process, improving efficiency during peak hours.
Education
Associate of Arts - Health science
Hillsborough Community College
Brandon , FloridaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
spanish
Limited Working
Timeline
Server
Predalina
07.2024 - 10.2025
Host
Bern’s Steak House
05.2023 - 06.2024
Server
Texas Roadhouse
07.2021 - 11.2022
Associate of Arts - Health science
Hillsborough Community College