Steeve Delgarde
Plainfield,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Handyman with 5 years of experience in commercial and residential maintenance. Outstanding skills in carpentry, plumbing and electrical repairs. Excellent communication and problem-solving skills. Friendly and always willing to go extra mile to deliver satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Handyman
Rose Associates
02.2017 - Current
- Monitor the needs of the property and tenants on a regular basis while executing multiple work order whenever necessary
- Investigate tenant complaints thoroughly to ensure tenant satisfaction
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Educated clients about proper maintenance practices to help prolong the lifespan of repaired items or installations within their homes or businesses.
- Assisted in the training of new handymen by sharing knowledge and best practices for completing various tasks efficiently while maintaining high standards of quality.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Responded to maintenance requests property with great speed and efficiency.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Reported issues to Resident Manager and property manager so effective resolutions could be put into place.
- Maintain and repair Air conditioning systems and Air filters
- Conduct walk-through with new residents and answer all their question and concern
- Assist Resident Manager with delegating task to other staff members including assist all Contractors during their visits
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Supervise the Building and the team while Resident Managers on vacation or out of the office
- Keeps Vacant apartments on good standing and on the company standard
Porter
Rose Associates
02.2017 - Current
- Enhanced customer satisfaction by efficiently transporting luggage and promptly attending to guest requests.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Provided assistance during emergencies or evacuations, helping maintain order and ensuring guest safety at all times.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Stored supplies safely and securely to prevent theft and damage.
- Increased workplace safety by immediately reporting potential hazards.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Loss Prevention Training Specialist ( Supervisor)
Marshalls
03.2008 - 02.2017
- Reduced inventory shrinkage by conducting regular audits and monitoring retail store operations.
- Enhanced employee performance through personalized coaching sessions and constructive feedback.
- Collaborated with store management to establish effective loss prevention strategies, resulting in decreased theft incidents.
- Boosted employee knowledge of company policies by creating informative training materials and resources.
- Conducted thorough investigations into suspected cases of employee theft or fraud, leading to appropriate disciplinary actions.
- Implemented surveillance systems within stores, increasing overall security and loss prevention effectiveness.
- Organized team-building exercises to foster a strong sense of teamwork among loss prevention staff members, improving overall efficiency and communication.
- Assisted in the development of new hire orientation materials focused on loss prevention best practices, ensuring consistent messaging across all locations.
- Developed customized training modules based on individual store needs, resulting in more targeted and effective learning experiences for employees.
- Evaluated the effectiveness of existing loss prevention procedures, recommending updates or modifications as needed to optimize results.
- Executed successful undercover operations to identify potential areas of vulnerability within retail environments, leading to proactive security improvements.
- Maintained open lines of communication with law enforcement agencies, sharing information related to ongoing investigations or emerging trends in retail crime.
- Led regular meetings with store managers and staff members to discuss current challenges in maintaining a secure environment and brainstorm solutions.
- Provided expert guidance on how to handle shoplifting incidents, empowering employees with the tools necessary to respond confidently and decisively.
- Designed engaging presentations on various aspects of loss prevention for both small group workshops and large-scale trainings.
- Utilized data-driven analysis techniques to identify patterns in theft occurrences, allowing for better-targeted interventions.
- Partnered with human resources teams to ensure consistent application of company policies related to employee theft or misconduct.
- Oversaw the maintenance and updating of all loss prevention equipment, ensuring that stores always had access to high-quality security tools.
- Served as a subject matter expert for employees at all levels within the organization, providing reliable assistance on any loss prevention-related concerns.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Utilized various hand and power tools to secure premises and increase protection.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Assisted in the hiring process for loss prevention personnel, ensuring candidates met qualifications and fit the company culture.
- Trained staff on loss prevention tactics and company procedures.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Completed incident reports and activity logs for accurate, current records.
- Trained personnel on security best practices, protocols and procedures.
- Conducted daily store walk-throughs to identify potential security risks.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Trained all new executives and asset protection personnel.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
Education
High School Diploma -
Frantz Pailleur High
Port-Au-Prince ( Haiti, W.I.)06.1993
Skills
- Painting
- Repair Work
- Carpentry
- Appliance Testing
- Emergency Response
- Electrical Repairs
- HVAC
- Household Repairs
- Insulation Installation
- Relationship Building
- Plumbing
- Power Tools
- Repairing Pipes and Fixtures
- Indoor and Outdoor Painting
- Verbal and Written Communication
- Maintenance Planning
- Grout repair
- Drain cleaning
- Smoke detector installation
- HVAC troubleshooting
- Equipment Troubleshooting
- Maintenance Recordkeeping
- Building Maintenance
- Preventive Maintenance
- Mechanical Repair
Certification
- Plumbing, 32BJ
- AC and Air conditioning
- Electricity Basic
Languages
French
Professional Working
Timeline
Handyman
Rose Associates
02.2017 - Current
Porter
Rose Associates
02.2017 - Current
Loss Prevention Training Specialist ( Supervisor)
Marshalls
03.2008 - 02.2017
High School Diploma -
Frantz Pailleur High
- Plumbing, 32BJ
- AC and Air conditioning
- Electricity Basic
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