STEFAN ASMAR
Lake Worth
Summary
Detail-oriented professional with strong skills in effective communication and customer service. Proven ability to manage high call volumes and coordinate emergency responses, ensuring client satisfaction and accurate documentation. Dedicated professional with experience in dispatching and scheduling roles. Known for excellent attention to detail and strong data entry skills, contributing to improved workflow and client satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Dispatcher
COPS Motoring Florida Office
Boca Raton
01.2026 - 03.2026
- Monitored alarm signals and dispatched response teams, ensuring timely and appropriate action
- Coordinated emergency phone efforts with local law enforcement enhancing collaboration during critical incidents
- Managed a large volume of phone calls simultaneously while ensuring accuracy in data entry and documentation
- Communicated effectively with clients to confirm alarm issues and responses
- Resolved customer complaints regarding service issues or delays, improving client satisfaction through effective communication
- Utilized computer systems to track incidents and ensure proper documentation
- Updated incident codes and monitored service requests for accuracy
Sales Representative
Nationwide Loan Consultants
Pompano Beach
12.2024 - 01.2026
- Developed and implemented customized sales techniques to effectively sell and upsell services to new and existing clients
- Engaged clients to identify loan needs and preferences, improving client satisfaction
- Presented loan options clearly to help clients make informed decisions
- Resolved client inquiries promptly, ensuring a high level of satisfaction
- Collaborated with team members to refine customer service strategies, enhancing overall client experience
- Maintained accurate records of client interactions and transactions
- Organized client visits, presentations, product demonstrations and trade shows
- Provided technical support for customers using the company's products or services
Scheduling Representative
Shekinah Family Medical Center
Lake Worth
03.2024 - 12.2024
- Managed daily calendar for multiple healthcare providers, ensuring optimal scheduling and minimizing conflicts
- Coordinated with medical staff to resolve scheduling conflicts, facilitating smooth patient flow and provider efficiency
- Scheduled patient appointments using electronic health record systems
- Managed incoming calls to schedule appointments and answer inquiries
- Communicated with patients to confirm appointments and gather information
- Adjusted schedules to accommodate cancellations or delays
- Coordinated with physicians' offices regarding referral requests
- Delivered exceptional customer service, improving patient satisfaction and overall experience at the medical center
Education
Associate of Arts - Business Management
Palm Beach State College
Lake Worth, FL05-2027
High School Diploma -
Santaluces Cummunity High School
Lake Worth, FL05-2025
Skills
- Customer service
- Data analysis
- Effective communication
- Time management
- Conflict resolution
- Team collaboration
- Active listening
- Appointment scheduling
- Call handling
- Record keeping
- Prioritizing calls
- Critical thinker
- Stress tolerance
- Problem-solving
- Workflow prioritization
- Attention to detail
Languages
Spanish
Limited
Timeline
Dispatcher
COPS Motoring Florida Office
01.2026 - 03.2026
Sales Representative
Nationwide Loan Consultants
12.2024 - 01.2026
Scheduling Representative
Shekinah Family Medical Center
03.2024 - 12.2024
Associate of Arts - Business Management
Palm Beach State College
High School Diploma -
Santaluces Cummunity High School