Stefan Nikolovski
Bitola,501
Summary
Dynamic professional with a proven track record at Slice, enhancing service quality and customer support through effective complaint resolution and call triaging. Skilled in Adobe Photoshop and demonstrating exceptional decision-making abilities, I have significantly contributed to sales growth and employee retention. My expertise in creating impactful marketing strategies has consistently exceeded customer expectations.
Overview
10
10
years of professional experience
Work History
Restaurant Support
Slice
Skopje
05.2021 - 01.2025
- Monitored quality metrics to identify areas requiring improved service and customer support.
- Troubleshooting the slice tablets and POS system over the phone.
- Updating the tablets and the POS to the new operating systems that Slice created.
- Coordinated activities between various departments such as engineering and customer support teams.
- Using "keyword" strategies to improve the ranking on Google for every restaurant.
- Creating custom ads for the shop to promote them on all platforms, including Instagram, Facebook, GFO, etc.
- Updating the restaurant's online menu with the owner to add more coupons and deals to improve sales.
- Resolved escalated customer support tickets within agreed upon SLA's.
- Provided customer support via phone, chats, and email inquiries in a timely manner.
Restaurant Waiter
Anchor Hotel
Sinemorec
06.2019 - 09.2019
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served food and beverages to patrons and confirmed complete orders.
- Participated in banquets or catering functions held outside restaurant premises.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Sandwich Artist
Foody
Bitola
01.2019 - 05.2019
- Monitored temperature of freezers and coolers throughout shift.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Operated cash registers to process payments from customers.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Answered guest questions, delivering most accurate and updated information available.
Pizza and Pasta Station
Hotel Premier
Bitola
01.2018 - 12.2018
- Experienced pizza maker with a proven track record of creating delicious, high-quality pizzas.
- Executed proper techniques when preparing menu item ingredients.
- Skilled in using dough stretching techniques to ensure thin and even crusts, as well as utilizing various sauces and toppings to create unique flavors.
- Consistently exceeded customer expectations by ensuring orders were delivered quickly and accurately.
- Trained new employees to function independently while adding to team success.
- Adjusted seasonings of sauces used in different pasta dishes according to customer preferences.
Kitchen Staff Member
McDonald’s
Iserlohn
07.2017 - 09.2017
- Preparing food
- Cleaned and sanitized frequently to maintain health code standards.
- Followed recipes and customer requests to prepare meals.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Monitored inventory to keep adequate stock of food items and supplies.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
Car Washer
Car wash Aleksandar
Bitola
02.2015 - 04.2016
- Cleaning cars
- Rotated handles on equipment to regulate pressure or flow of water, air, steam or abrasives from sprayer nozzles.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Cleaned wheels, tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
Education
Electrical Technician -
SOTU “Gorgi Naumov”
Bitola, R. Macedonia01.2014
Skills
- Salesforce
- Employee retention
- Sales growth
- Complaint resolution
- Call escalation
- Call triaging
- Decision-making
- Microsoft Word
- Excel
- Adobe Photoshop
- Adobe Illustrator
- Vegas Pro
Languages
Macedonian
First Language
Macedonian
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Restaurant Support
Slice
05.2021 - 01.2025
Restaurant Waiter
Anchor Hotel
06.2019 - 09.2019
Sandwich Artist
Foody
01.2019 - 05.2019
Pizza and Pasta Station
Hotel Premier
01.2018 - 12.2018
Kitchen Staff Member
McDonald’s
07.2017 - 09.2017
Car Washer
Car wash Aleksandar
02.2015 - 04.2016
Electrical Technician -
SOTU “Gorgi Naumov”
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