Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefan Stansbury

Houston,TX

Summary

Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Special Education Paraprofessional

Houston ISD
06.2025 - Current
  • Manage challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved
  • Collaborate with teacher to create customized classroom environment integral to students' needs.

Customer Service Representative

Afni Inc, Verizon
05.2025 - 08.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Trust and Safety Specialist- Content Moderator

Bytedance Inc
05.2021 - 05.2024
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Customer Service Representative-Onboarding Agent

Aetna, a CVS Health Co.
06.2020 - 06.2021
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.

Education

Bachelors of Business Administration - Marketing Management

Middle Tennessee State University
Murfreesboro, TN
12-2014

Skills

  • Remote support
  • Instructional support
  • Software knowledge
  • Teamwork and collaboration
  • Customer service
  • Calm under pressure

Timeline

Special Education Paraprofessional

Houston ISD
06.2025 - Current

Customer Service Representative

Afni Inc, Verizon
05.2025 - 08.2025

Trust and Safety Specialist- Content Moderator

Bytedance Inc
05.2021 - 05.2024

Customer Service Representative-Onboarding Agent

Aetna, a CVS Health Co.
06.2020 - 06.2021

Bachelors of Business Administration - Marketing Management

Middle Tennessee State University

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