Stefan Stansbury
Houston,TX
Summary
Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Special Education Paraprofessional
Houston ISD
06.2025 - Current
- Manage challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved
- Collaborate with teacher to create customized classroom environment integral to students' needs.
Customer Service Representative
Afni Inc, Verizon
05.2025 - 08.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Trust and Safety Specialist- Content Moderator
Bytedance Inc
05.2021 - 05.2024
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Customer Service Representative-Onboarding Agent
Aetna, a CVS Health Co.
06.2020 - 06.2021
- Put together employee files and collected required digital or physical information to meet requirements.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Education
Bachelors of Business Administration - Marketing Management
Middle Tennessee State University
Murfreesboro, TN12-2014
Skills
- Remote support
- Instructional support
- Software knowledge
- Teamwork and collaboration
- Customer service
- Calm under pressure
Timeline
Special Education Paraprofessional
Houston ISD
06.2025 - Current
Customer Service Representative
Afni Inc, Verizon
05.2025 - 08.2025
Trust and Safety Specialist- Content Moderator
Bytedance Inc
05.2021 - 05.2024
Customer Service Representative-Onboarding Agent
Aetna, a CVS Health Co.
06.2020 - 06.2021
Bachelors of Business Administration - Marketing Management
Middle Tennessee State University