Music
Stefan Waters
Baltimore,MD
Summary
Fiber optic technician with over 25 years of experience, seeking a Manager or Technical Lead role. With vast civic and corporate experience, my specialty is Fiber Optics and Cabling operations, with the last 16 years with the City of Baltimore’s CitiWatch program.
Known for meticulous attention to detail and the ability to scale operations, I am an expert technical lead, and have been successful in director roles when leading teams, engaging in community exchanges, or presenting to civic or corporate leaders.
Overview
28
28
years of professional experience
Work History
Technical Director, CitiWatch and Fiber Optic Operations
City of Baltimore
09.2008 - 03.2024
- Founding engineer of public safety CCTV program for Baltimore City, creating model program implemented by other metropolitan areas
- Managed CitiWatch, Network/WAN, and Fiber Optic/Cabling operation teams in addition to numerous external maintenance vendors and software solution providers
- Developed service standards and RFPs and served on contracts committee for formal review process and management of contracts with compliance and budget oversight
- Instrumental in growing coverage from 50 city CCTV cameras to 785+
- Worked with Baltimore City Police Department in crime reduction efforts with proactive and real-time monitoring of CCTV cameras and systems
- Developed alliances with Federal and local DEA, ATF, and FBI public safety agencies to coordinate security for planned and unplanned events
- Oversaw installation of 54 miles of redundant fiber-optic cabling for data and CCTV operations
- Managed broadband internet services for disadvantaged communities throughout Baltimore.
CitiWatch Technical Lead
Digicon
02.2005 - 09.2008
- Managed multiple maintenance vendors and software solution providers
- Unified hardware and software CCTV operations for Baltimore City Police Department, Housing Authority of Baltimore, and Baltimore City General Services
Network Specialist
BithGroup Technologies
Baltimore, MD
2003.02 - 2005.02
- Implemented network design and managed day-to-day operations
- Facilitated network engineering and support in a dynamic work environment
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Skilled at working independently and collaboratively in a team environment
Client Support Technician
BithGroup Technologies
Baltimore, MD
10.2001 - 02.2003
- Troubleshoot and assist with hardware and software challenges
- Coordinated with clients to support day-to-day technical operations and special events
- Worked directly with Baltimore Mayor and City Council offices to deliver on IT support needs
- Reduced downtime with proactive maintenance of hardware, software, and network systems
- Promoted efficiency among departments with prompt resolution of system issues
Senior UPS Technician
MGE UPS Systems
Costa Mesa, CA
10.1999 - 09.2001
- Service and maintenance of three-phase UPS equipment, battery, and electrical services
- Supported clients Lockheed Martin, Northrup Grumman, Rite Aid, Fanny Mae
- Tested systems, noting issues and completing preventive maintenance.
- Researched and implemented new technologies and equipment.
UPS Technician
MGE UPS Systems
02.1996 - 06.1999
- Service and maintenance of three-phase UPS equipment, battery, and electrical services
- Supported high-security clients Verizon, Pentagon, AOL, Department of Defense, Camp David, The White House, World Bank, NSA
Education
Bachelor of Science - Information Technology
12.2000
Associate Degree - Electronics Engineering
09.1996
Skills
- Trusted Manager, Mentor, Colleague
- Presentation Development
- Client Relationship Building
- Strategy Development
- Requirements Gathering
- IT Infrastructure
- Development Pipeline Oversight
- Client Needs Assessment
- Project Management
- Implementation planning
- Microsoft Office
Interests
Travel
Gardening
House projects
Hiking, exploring
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteHybridImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsTeam Building / Company Retreats401k matchPaid time offStock Options / Equity / Profit SharingPersonal development programsCareer advancementWork from home optionAdditional Information
I'm a Gilman grad, a doggy dad, and am not technically related to John Waters. Charm City is my home, and I know the DMV area very well, and am willing to travel as necessary.
Timeline
Technical Director, CitiWatch and Fiber Optic Operations - City of Baltimore
09.2008 - 03.2024
CitiWatch Technical Lead - Digicon
02.2005 - 09.2008
Network Specialist - BithGroup Technologies
2003.02 - 2005.02
Client Support Technician - BithGroup Technologies
10.2001 - 02.2003
Senior UPS Technician - MGE UPS Systems
10.1999 - 09.2001
UPS Technician - MGE UPS Systems
02.1996 - 06.1999
University of the Potomac - Bachelor of Science, Information Technology
RETS Technical Training Center - Associate Degree, Electronics Engineering
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