Stefani Anderson
Scottsdale,AZ
Summary
Full Time Opportunity to Lead and Manage a customer service-oriented Team with a company that offers growth and long-term opportunities utilizing excellent people skills, friendly & personable customer service along with the ability to maintain the company vision. Talented Manager with expert team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager & Purchasing
Gravitate
07.2019 - Current
- Responsible for all aspects of daily operations
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Control Inventory, payables, receivables, all interaction with Vendors
- Marketing for Six Locations
- Cash Handling, Deposits, Responsible for Safe
- Increased Sales from $6,000 to $7,000 per day to $13,000
- Developed and maintained relationships with customers and suppliers through account development
- Applied customer feedback to develop process improvements and support long-term business needs
Arion Care Solutions
01.2013 - Current
- Respite/Habilitation for Special Needs
- Provide companionship for young adults with Special Needs
- Assist in setting goals and working on goals as required
- Provide transportation to and from events and activities
Assistant Manager
DJ’s
07.2015 - 07.2019
- Responsible to Open and Close Store
- Interview and Train New Hires maintaining Policies and Customer Service
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Spa Sales Associate/Customer Service Representative
Bare Necessities Spa & Boutique
Gilbert, AZ
07.2014 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Front of House Trainer & Server
TAP’s Mesa
01.2013 - 02.2014
- Recruited by Manager from Toby Keith’s to Train Front of House for New Restaurant
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
Education
Article 9
Fingerprint Clearance
Sun Valley High School
Mesa, AZ05.2014
Skills
- Strong Customer Service
- Staff Management
- Policies and procedures
- Creative merchandising
- Verbal and written communication
- Sales and marketing
- Contract Management
- Schedule optimization
- Coaching and mentoring
- Point of Sale Software
- Scheduling Software
Timeline
Manager & Purchasing
Gravitate
07.2019 - Current
Assistant Manager
DJ’s
07.2015 - 07.2019
Spa Sales Associate/Customer Service Representative
Bare Necessities Spa & Boutique
07.2014 - 07.2015
Arion Care Solutions
01.2013 - Current
Front of House Trainer & Server
TAP’s Mesa
01.2013 - 02.2014
Article 9
Fingerprint Clearance
Sun Valley High School
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