Stefani Stafford
Silverton,OR
Overview
10
10
years of professional experience
Work History
Sales & Customer Service Representative
Hammelman's Floral LLC
Mt. Angel, OR
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Assistant Cook
Silver Falls School District
Silverton, OR
01.2024 - Current
- Assisted in preparing, serving, and cleaning up after lunch daily.
- Worked efficiently to maximize productivity
Sales Assistant
Spring Valley Dairy
Salem, OR
06.2022 - 12.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Fielded customer questions to share information about products, availability, and pricing.
- Using sales software, ran reports and analyzed data to improve sales
Accounts Payable/Accounts Receivable Clerk
Spring Valley Dairy
Salem, OR
01.2015 - 06.2022
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Improved accounts receivable collections by establishing clear communication channels and follow-up procedures with clients.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Conducted regular account audits to identify discrepancies and resolve outstanding balances in a timely manner.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Ensured accurate financial reporting with meticulous record-keeping and data entry tasks.
- Enhanced vendor relationships through timely payments and clear communication channels.
Education
Associate of Applied Science - Accounting
Chemeketa Community College
Salem, OR06.2019
Skills
- Invoice Processing
- General accounting
- Data Entry
- Data Analysis
- Organizational Skills
- Complex Problem-Solving
- Customer Assistance
- Time Management
- Microsoft applications proficiency
Timeline
Sales & Customer Service Representative
Hammelman's Floral LLC
04.2024 - Current
Assistant Cook
Silver Falls School District
01.2024 - Current
Sales Assistant
Spring Valley Dairy
06.2022 - 12.2023
Accounts Payable/Accounts Receivable Clerk
Spring Valley Dairy
01.2015 - 06.2022
Associate of Applied Science - Accounting
Chemeketa Community College