Stefania Cardona

Sales Associate

• Communicated the brand aesthetics philosophy and lifestyle to clients.
• Happily, guided 50+ customers daily through the process of finding them ideal sizes and style.
• Operated POS system transactions including credit, cash, exchanges, returns, and refunded to ensure seamless and accurate cash flow.
• Supported the opening and closing of each shift demonstrating leadership and punctuality.

Brand Lead

• Recruited, hired, and supervised a staff up to 8 employees. Trained and mentored using feedback to improve onboarding effectiveness.
• Solved problems and resolved conflicts for team members and customers.
• Insure to report all theft activity and directly send information to the urban team.
• Presented myself at court to be a witness to represent the company of cases in stealing.
• Analyzed sales data, including profit and loss statement.
• Closed and open registers, made sure to reach our FC and LY sale goals.

• Maintain accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases.
• Guided customers on purchases based on interest, promotions, and other sakes and preferential parameters.
• Performed general store upkeep during store hours and after closing, including cleaning messes, organized shelves, and restocking items.

-Report any suspicious activity such as stealing to Manager on Duty.

• Anticipated customers' needs and provide them with high quality service while also upholding brand standards and values to ensure customers satisfaction.
• Adhere to and apply visual directives, ensuring that store standards are executed daily.
• Report theft to manager on duty and report the theft to Tyson's urban team.
• Accurately and efficiently processed and maneuver POS system as well as POS transactions.

• Greeted 30-40 customers daily while assessing their needs and providing product recommendations.
• Handle cash, credit card and electronic payments whole adhering to cash handling policies.
• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
• Recommended, select, and help locate or obtain merchandise based on customers needs and desires.