Stefania Jones
Denver,CO
Summary
Proven problem-solver and bilingual communicator,enhancing customer satisfaction and team efficiency. Demonstrated exceptional multitasking and customer service skills, significantly contributing to the seamless operation and positive guest experience.
Overview
1
1
Certification
Work History
Host
Urban Sombrero
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Educational Institution Santa Teresita
Colombia12.2020
Skills
Customer Service
Bilingual
Team Collaboration
Computer Skills
Multitasking proficiency
Calm Under Pressure
Effective Time Management
Problem-solving skills
Certification
comm
Timeline
Host
Urban Sombrero
04.2024 - Current
High School Diploma -
Educational Institution Santa Teresita
Similar Profiles
Danazha PerezDanazha Perez
Bartender at Urban SombreroBartender at Urban Sombrero
Jose OchoaJose Ochoa
Restaurant Waiter at El SombreroRestaurant Waiter at El Sombrero
Manuel Gonzalez DiazManuel Gonzalez Diaz
Server at El SombreroServer at El Sombrero
Kate SmithKate Smith
Substitute Teacher Grades 6-12 at Kent Denver SchoolSubstitute Teacher Grades 6-12 at Kent Denver School
LUKE HIMMELSBACHLUKE HIMMELSBACH
Founder & COO at CreatorPadFounder & COO at CreatorPad