Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
AdministrativeAssistant

Stefania Lopez

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Cashier/Sales Associate

Zara USA
05.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated POS terminals and cash drawer balancing.

Hostess

Icon On Ocean Restaurant
08.2022 - 04.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Administrative Assistant

Aleyda´s Home Care
01.2022 - 08.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Collaborated with human resources and outside counsel to protect company from legal claims.
  • Completed insurance forms and billed insurance companies.

Education

English As Second Language -

Miami Dade College
Miami, FL

Registered Behavior Technician

Telyamed Behavior Service
Doral, FL
05.2023

High School Diploma -

IPVCE Eusebio Olivera
Sancti Spiritus, Cuba
07.2020

Skills

  • Cash Handling
  • POS Systems
  • Cash Register Operation
  • Customer Service
  • Office Administration
  • Mail Handling
  • Data Entry
  • Appointment Scheduling
  • Conflict Resolution

Affiliations

  • Photography
  • Reading

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Cashier/Sales Associate

Zara USA
05.2023 - 12.2023

Hostess

Icon On Ocean Restaurant
08.2022 - 04.2023

Administrative Assistant

Aleyda´s Home Care
01.2022 - 08.2022

English As Second Language -

Miami Dade College

Registered Behavior Technician

Telyamed Behavior Service

High School Diploma -

IPVCE Eusebio Olivera

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Stefania Lopez