Stefanie Diaz
San Antonio,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
IBEX Global
New Braunfels, TX
09.2023 - 07.2024
- Respond to inbound client inquiries, assisting with specific service-related requests and concerns, providing solutions through available resources.
- Consistently achieved individual and team performance targets.
- Set up online accounts for customers, including password resets, auto pay, and billing, ensuring seamless digital experiences.
- Worked remotely, demonstrating effective time management and self-discipline while adhering to company policies and procedures to ensure compliance, and maintain a professional work environment.
Merchandise Representative
Acosta Sales & Marketing
San Antonio, TX
08.2022 - 08.2023
- Drove to assigned stores, ensuring timely product deliveries, and maintaining optimal inventory levels.
- Set up client-specific merchandise displays, enhancing in-store marketing efforts.
- Maintained daily communication with supervisors via email, ensuring clear and consistent updates.
Sales Associate
Academy Sports and Outdoors
San Angelo, TX
02.2020 - 12.2020
- Stocked merchandise and maintained organized, appealing store displays.
- Assisted customers, providing excellent service, and product knowledge.
- Operated as a cashier when needed, ensuring smooth and efficient transactions.
- Updated price changes as necessary, ensuring accurate pricing.
Personal Shopper
Walmart
Big Spring, TX
11.2018 - 11.2019
- Operated as a cashier, providing efficient and friendly service.
- Gathered and prepared online orders, ensuring accuracy and timeliness.
- Organized orders based on scheduled pickup times, optimizing workflow.
Cashier
Gold Rush Discount Tobacco
Big Spring, TX
07.2016 - 11.2018
- Operated as a cashier, ensuring accurate and efficient transactions.
- Balanced income and made bank deposits, ensuring financial accuracy.
- Ordered supplies weekly, maintaining inventory levels.
- Stocked, organized, and cleaned throughout the day, ensuring a tidy and welcoming store environment.
Bookkeeper
State National Bank of Texas
Big Spring, TX
10.2015 - 03.2016
- Answered all incoming phone calls, providing excellent customer service.
- Assisted customers with account balances and transfers, ensuring accurate financial transactions.
- Checked NSF reports every morning, maintaining financial integrity.
- Ran teller work into the computer to get balanced at the end of the day, ensuring accurate bookkeeping.
Education
High School Diploma -
Big Spring High School
Big Spring, TX05-2015
Skills
- Customer Service
- Performace Achievement
- Account Management
- Remote Work Proficiency
- Effective Communication
- Cash Handling
- 35 WPM
Timeline
Customer Service Representative
IBEX Global
09.2023 - 07.2024
Merchandise Representative
Acosta Sales & Marketing
08.2022 - 08.2023
Sales Associate
Academy Sports and Outdoors
02.2020 - 12.2020
Personal Shopper
Walmart
11.2018 - 11.2019
Cashier
Gold Rush Discount Tobacco
07.2016 - 11.2018
Bookkeeper
State National Bank of Texas
10.2015 - 03.2016
High School Diploma -
Big Spring High School