Stefanie Hill
Feasterville,PA
Summary
Experienced optician specializing in retail sales and optical measurements. Proven ability to verify insurance claims and boost patient satisfaction through clear communication. Skilled in ophthalmic technician responsibilities that improve patient interactions. Two decades of customer service experience in the optical industry.
Overview
18
18
years of professional experience
Work History
Optician
Design for Vision
Levittown PA
07.2008 - Current
- Calibrated segment heights, vertex, pupillary distance, and pantoscopic tilt for precise eyeglass fitting.
- Evaluated optometrists' prescriptions for accuracy prior to eyewear dispensing to reduce errors.
- Provided superior customer service by actively addressing patient concerns and inquiries.
- Filed claims with vision and medical insurance companies for reimbursement of optical services.
- Assisted patients in selecting flattering eyeglass frames aligned with prescription and style preferences.
- Troubleshot prescription eyewear issues, delivering prompt resolutions to ensure satisfaction.
- Maintained an organized store environment to promote optimal product displays and accessibility.
Office Manager
Dr. Mark Forrest
Levittown
01.2008 - 09.2020
- Managed patient scheduling and check-ins, ensuring high levels of customer satisfaction.
- Maintained comprehensive office records for efficient operations.
- Verified and submitted insurance claims for all patients in office.
- Conducted ophthalmic technician duties including visual field studies, IOP checks using NCT, and dilating patients.
- Facilitated training on contact lens insertion and removal for new patients.
- Trained new technicians on standard operating procedures to ensure team consistency.
- Interviewed and onboarded receptionists and ophthalmic technicians to enhance team capacity.
Education
Associate of Science - Biology
Bucks County Community College
Newtown, PA05.2010
High School Diploma -
William Tennent High School
Warminster, PA06.2008
Skills
- Customer service and support
- Insurance verification and billing
- Optical measurements and terminology
- Computer proficiency
- Retail sales expertise
Timeline
Optician
Design for Vision
07.2008 - Current
Office Manager
Dr. Mark Forrest
01.2008 - 09.2020
Associate of Science - Biology
Bucks County Community College
High School Diploma -
William Tennent High School