Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Stefanie Kowalka-Walden

Stefanie Kowalka-Walden

Monroe,NC

Summary

Dedicated and compassionate professional with over 10 years of experience in customer support and childcare. Known for a proactive approach, the ability to communicate effectively, with provision of empathetic, solution-focused service in fast-paced environments and a commitment to continuous improvement. Skilled in managing diverse needs, whether supporting clients or nurturing children’s development. Recognized for patience, adaptability, and strong organizational skills, with a commitment to creating positive experiences for customers and families alike.

Overview

14
14
years of professional experience

Work History

Inside Sales Representative

Xylem Inc.
08.2012 - 10.2021
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills
  • Answered customers' questions regarding products, prices, and availability
  • Trained new employees on customer service, money handling and organizing strategies
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Temporary Childcare Assistant

Deutsches Rotes Kreuz Kindergarten
05.2012 - 08.2012
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Maintained daily records of children's individual activities, behaviors, meals, and naps
  • Read and told stories to promote and support overall language development
  • Provided lunchtime assistance to monitor children, assist with eating and serve food
  • Helped with creation of age-appropriate activities to keep children positively engaged

Private Nanny

Whitney Family
11.2009 - 11.2011
  • Played games, worked on puzzles, did arts and crafts and read books to the children in care
  • Taught children everyday skills and language
  • Supervised children on playground to help develop physical and social skills
  • Organized trips to the local library, pool, park, museum, and music classes
  • Organized and cleaned home after activities by picking up toys and straightening up play room
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback

Private Nanny

Ryan Family
01.2008 - 07.2008
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships
  • Transported children to and from activities using personal or family vehicle
  • Monitored children's play activities to verify safety
  • Supervised children engaged in physical activity, learning and social skills with peers
  • Led indoor and outdoor activities to entertain and occupy the children in care

Education

Associate of Applied Business -

Berufsbildende Schule Handel Der Region Hannover
Hannover, Germany
01-2015

Skills

  • Approachable
  • Team Player
  • Customer Support
  • Reliable and Motivated
  • Trustworthy
  • Communicative
  • Organization Skills
  • Flexible
  • Microsoft Office
  • Innovative
  • Technical Insight
  • Empathetic

Languages

German
Native or Bilingual
French
Elementary
Swedish
Elementary
English
Full Professional

Interests

  • Yoga, Dancing, Gym Workouts
  • Travel
  • Culinary and Food
  • Hiking
  • Gardening
  • Reading
  • Animal Care

Timeline

Inside Sales Representative

Xylem Inc.
08.2012 - 10.2021

Temporary Childcare Assistant

Deutsches Rotes Kreuz Kindergarten
05.2012 - 08.2012

Private Nanny

Whitney Family
11.2009 - 11.2011

Private Nanny

Ryan Family
01.2008 - 07.2008

Associate of Applied Business -

Berufsbildende Schule Handel Der Region Hannover

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