Stefanie Overlie
BENSON,MN
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Good at multi-tasking and getting jobs done in a timely manner
Overview
11
11
years of professional experience
Work History
Office Manager
Swift Machine & Fab
07.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled Payroll using QuickBooks
Waitstaff Manager/Bartender
Track Bar & Grill
01.2021 - Current
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Help with Liquor and Beer ordering/inventory
Member Service Representative
Co-op Credit Union
12.2013 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other departments (Credit Cards,Debit Cards, Wires, New Accounts, & Loan Processing)
Education
Office Administrative Assistant Diploma - Office Administrative Assistant
Ridgewater College
Willmar, MN12-2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Bookkeeping
- Payroll processing
- Account reconciliation
- Credit and collections
Timeline
Office Manager
Swift Machine & Fab
07.2021 - Current
Waitstaff Manager/Bartender
Track Bar & Grill
01.2021 - Current
Member Service Representative
Co-op Credit Union
12.2013 - 07.2021
Office Administrative Assistant Diploma - Office Administrative Assistant
Ridgewater College
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