Stefanie Taylor
Kalamazoo,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Store Manager
Edible Arrangements
02.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Contract Driver
Purple Paisley Transit, LLC
05.2024 - Current
- Job Description/Responsibilities – Deliver vehicles to clients safely and timely, drive units, chase driver for other employees.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
Technician I - Animal Care Services
Charles River Laboratories
06.2024 - 06.2024
- Feeding/watering, sanitizing primary and secondary enclosures, environmental enrichment, handling and restraint and other related tasks including assisting with the movement of animals and stocking of supplies.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Crew Member/Delivery Driver
Edible Arrangements
02.2024 - 05.2024
- Receive orders, create arrangements using various tools, prepare fruit, make deliveries.
Customer Care Team Lead
Union Home Mortgage
10.2018 - 12.2023
- Company Overview: acquired Amerifirst Home Mortgage in January 2023
- Ensure workflow coordination of the Customer Care Team and serve as subject-matter expert in customer care operations, provide mentorship to team members, implement and communicate any policy or procedural changes to the team, verify daily tasks are completed timely and accurately, review team statistics to locate trends that may offer opportunities.
Customer Care Correspondence Specialist
Union Home Mortgage
10.2018 - 12.2023
- Communicate via email/written correspondence with current and potential borrowers, internal employees, title companies, etc. regarding mortgage-related questions/requests.
Customer Care Representative
Union Home Mortgage
10.2018 - 12.2023
- Assist borrowers by taking mortgage payments, answering questions relating to payments, escrow, or mortgage, be able to read and understand a variety of mortgage-related documents, run payoffs, make collection calls.
Payment Assistance Specialist
Union Home Mortgage
10.2018 - 12.2023
- Make required outbound calls to borrowers, assist borrowers with making payments and/or creating a plan for bringing account current, adhere to federal compliance/regulations.
Optician
Walmart
08.2006 - 10.2018
- Dispense glasses and contacts to patients using prescriptions written by optometrists and ophthalmologists, educate patients on lens materials and care of glasses, make appointments, check in orders and merchandise.
Department Manager
Walmart
08.2006 - 10.2018
- Process price changes, create features, keep back room and sales floor areas organized, ensure accurate inventory of merchandise, train new sales floor associates, order merchandise.
DSD Receiving
Walmart
08.2006 - 10.2018
- Check in Direct Store Deliveries, unload freight, light paperwork, assist with other back-room jobs, such as claims and invoicing, as needed.
Modular Team
Walmart
08.2006 - 10.2018
- Create modular according to corporate vision, keep work area clean and safe.
Customer Service Manager, Accounting Associate
Walmart
08.2006 - 10.2018
- Oversee front-end operations, resolve customer issues, work freight, prepare deposits, write performance evaluations, keep cash balanced, keyholder.
Education
Associate of Arts - General Studies
Kalamazoo Valley Community College
Kalamazoo, MI08.2016
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI05.2005
Skills
- Training
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Power BI
- Problem-solving
- Resource utilization
- Customer service
- Inventory control
- POS systems
Timeline
Store Manager
Edible Arrangements
02.2025 - Current
Technician I - Animal Care Services
Charles River Laboratories
06.2024 - 06.2024
Contract Driver
Purple Paisley Transit, LLC
05.2024 - Current
Crew Member/Delivery Driver
Edible Arrangements
02.2024 - 05.2024
Customer Care Team Lead
Union Home Mortgage
10.2018 - 12.2023
Customer Care Correspondence Specialist
Union Home Mortgage
10.2018 - 12.2023
Customer Care Representative
Union Home Mortgage
10.2018 - 12.2023
Payment Assistance Specialist
Union Home Mortgage
10.2018 - 12.2023
Optician
Walmart
08.2006 - 10.2018
Department Manager
Walmart
08.2006 - 10.2018
DSD Receiving
Walmart
08.2006 - 10.2018
Modular Team
Walmart
08.2006 - 10.2018
Customer Service Manager, Accounting Associate
Walmart
08.2006 - 10.2018
Associate of Arts - General Studies
Kalamazoo Valley Community College
High School Diploma -
Kalamazoo Central High School
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