Stefany Amaral
San Ysidro,CA
Summary
Dedicated and hardworing customer service professional with over 10 years of experience in retail, front desk operations, and collision repair customer service. Proven ability to build positive customer relationship, manage multiple responsibilities in fast-pace environments, and maintain high standards of professionalism. Bilingual in English and Spanish with strong communication administrative and organizational skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sunroad Automotive
San Diego, CA
02.2023 - 12.2025
- Welcome customers in person and over the phone, addressing inquiries and assessing vehicle repair needs.
- Schedule appointments for inspections, estimates and repairs.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed customer accounts, ensuring accurate updates and timely processing of requests.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Assisted in training new employees on company policies and customer service best practices.
- Process payments and handle invoices efficiently and accurately.
Customer Service Representative
Darby's Paint & Auto Body
San Diego, CA
04.2017 - 06.2021
- Greeted customers in person and over the phone.
- Transferred calls and took detailed messages when necessary.
- Processed customer payment using cash, check and credit card transactions.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Maintained knowledge of automotive products to provide informed recommendations to customers.
- Implemented feedback systems to gather customer insights for continuous service improvement.
- Streamlined issue resolution processes, reducing response times and improving overall efficiency.
Sales Floor Associate /Pharmacy Clerk
Walmart
Imperial Beach, CA
05.2014 - 04.2017
- Assisted customers with product inquiries and provided exceptional service to enhance overall shopping experience.
- Maintained organized sales floor displays, ensuring products were well-stocked and visually appealing.
- Collaborated with team members to streamline inventory management processes and minimize stock discrepancies.
- Trained new associates on store policies, procedures, and customer service standards to ensure operational efficiency.
- Processed prescription orders efficiently, verifying patient information and medication accuracy.
- Assisted pharmacists in preparing medications, adhering to safety protocols and guidelines.
- Verified prescription information prior to entry in pharmacy computer system.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
Education
High School Diploma -
Mar Vista High School
Imperial Beach, CA06.2007
Skills
- Customer service
- Front Desk Operations
- Collision Repair Administration
- Insurance Claims Assistance
- Appointment Scheduling
- Financial Oversight
- Inventory Control
- Active listening
- Team Collaboration
- Data entry
- Multitasking
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Sunroad Automotive
02.2023 - 12.2025
Customer Service Representative
Darby's Paint & Auto Body
04.2017 - 06.2021
Sales Floor Associate /Pharmacy Clerk
Walmart
05.2014 - 04.2017
High School Diploma -
Mar Vista High School