Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Stefany Coto

Orlando,US

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Manager customers service

Uno Net Ponce
01.2024 - Current
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
  • Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.

Sales and Service Specialist

Verizon
09.2023 - Current
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Optimized sales pitches during presentations by incorporating visual aids and engaging storytelling techniques for enhanced persuasiveness.
  • Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Representative Assistant Manager

AT&T
01.2020 - 09.2023
  • Boosted sales performance by developing and implementing effective sales strategies.
  • Coordinated with other departments such as marketing logistics finance ensure seamless execution of targeted campaigns optimized overall performance.
  • Consistently met or exceeded monthly quotas while maintaining a focus on long-term goals aligned with organizational objectives.

Education

Medical Assistant -

FLORIDA TECHNICAL COLLEGE
Orlando, FL
01.2021

High School Diploma -

Florida Youth Challenge Academy
Ponce, PR
11.2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Sales Techniques
  • Customer Service
  • Positive Attitude

References

  • Joel Coto, +1 (787) 298-1625
  • Eleazar Ortiz Lara, +1 (321) 522-7975

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Manager customers service

Uno Net Ponce
01.2024 - Current

Sales and Service Specialist

Verizon
09.2023 - Current

Sales Representative Assistant Manager

AT&T
01.2020 - 09.2023

Medical Assistant -

FLORIDA TECHNICAL COLLEGE

High School Diploma -

Florida Youth Challenge Academy

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Stefany Coto