Stefany Gomez
Los Angeles ,CA
Summary
Seasoned Operations Lead with focus on optimizing productivity and efficiency. Demonstrated capability in leading teams, managing operations, and implementing process improvements. Known for strong leadership skills, strategic planning abilities, and commitment to achieving operational excellence. Have made significant contributions in previous roles by driving operational success and boosting performance metrics.
Overview
7
7
years of professional experience
Work History
Branch Operations Lead
JP Morgan Chase Bank NA
El Segundo, CA
11.2021 - Current
- Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
- Demonstrated leadership abilities and works well in a team environment
- Introduce customers to your branch team who will build relationships and assist with specialized financial needs.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
Operations Lead
Nike Factory
Sparks, NV
10.2019 - 11.2020
- Seek an outgoing training and education to further develop expertise
- Assist in coordinating work of other associates
- Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales.
Teller
Wells Fargo Bank
Sparks, NV
01.2018 - 06.2019
- Accept, count and disburse cash, enter information into computers, and answer inquiries about services
- Process deposits, withdrawals and other banking transactions for a high volume of customers
- Answer questions about bank products and services and direct customers to other staff for more complex bank transactions.
Education
High School Diploma -
Sevier County High School
Sevierville, TN2009
Associates Degree -
University of Massachusetts of Global
Irvine, CASkills
- Acknowledgment of customer needs
- Understanding of customers' needs
- Understanding of financial performance
- Strong team building skills
Additional Information
NextGen : Treasurer- Reno, NV
Timeline
Branch Operations Lead
JP Morgan Chase Bank NA
11.2021 - Current
Operations Lead
Nike Factory
10.2019 - 11.2020
Teller
Wells Fargo Bank
01.2018 - 06.2019
High School Diploma -
Sevier County High School
Associates Degree -
University of Massachusetts of Global