Stefany Patino Galvez
Los Angeles,CA
Summary
Results-oriented individual with expertise in customer service and time management. Demonstrated ability to enhance customer satisfaction through organized and efficient practices. Quick learner with a strong work ethic, capable of thriving in fast-paced environments. Eager to leverage skills in a dynamic team setting to support company growth.
Overview
9
9
years of professional experience
Work History
Dog Daycare Attendant
Doggie Goddess Pet Services
Los Angeles, CA
01.2019 - 11.2023
- Greeted customers and pets upon arrival, ensuring accurate completion of paperwork.
- Developed strong client relationships through exceptional service delivery.
- Monitored dog activities and documented detailed records during daycare stays.
- Resolved customer complaints promptly while upholding high service standards.
- Conducted temperament assessments for new dogs to ensure group compatibility.
- Scheduled appointments over the phone for potential clients, enhancing service accessibility.
- Managed inventory of supplies, including food, toys, and cleaning products, to maintain operations.
- Assisted in training new staff to deliver quality care and service.
- Performed basic grooming tasks, including bathing, brushing, and nail trimming.
- Administered meals and medication according to owner's instructions and schedule.
- Run the business's social media account.
Wait Staff Member
El Metapaneco Restaurant
Los Angeles, CA
04.2015 - 08.2018
- Maintained accurate records of sales transactions and inventory levels.
- Developed weekly specials and promotional items to drive sales revenue.
- Monitored cash register operations to ensure transaction accuracy during shifts.
- Checked stock levels continuously to guarantee adequate supply availability.
- Performed opening and closing duties including setup, restocking, and cleaning tasks.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Supervised waitstaff to uphold quality service standards and improve customer experience.
- Greeted guests upon arrival, provided menus, and facilitated seating arrangements.
Sales Associate
Ross Dress for Less
Los Angeles, CA
06.2017 - 09.2017
- Executed cashier responsibilities, including accepting payments and issuing receipts.
- Ensured store cleanliness by maintaining floors, windows, and displays.
- Organized stockroom by categorizing items based on size, color, and style.
- Updated knowledge of merchandise and store policies to enhance customer service.
- Addressed customer complaints professionally to resolve issues effectively.
- Assisted customers in product selection, sizing, and styling to enhance shopping experience.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA06-2015
Skills
- Customer service and support
- Dog behavior assessment
- Record keeping and inventory management
- Basic grooming and hygiene
- Medication administration and feeding
- Group play supervision
- Canine handling expertise
- Multitasking abilities
- Dependability and honesty
- Appointment scheduling and management
- Team training and development
- Communication skills
- Problem solving strategies
- Basic dog obedience training
- Social media management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dog Daycare Attendant
Doggie Goddess Pet Services
01.2019 - 11.2023
Sales Associate
Ross Dress for Less
06.2017 - 09.2017
Wait Staff Member
El Metapaneco Restaurant
04.2015 - 08.2018
High School Diploma -
Los Angeles High School